General Manager

1 week ago Be among the first 25 applicants

The ideal Restaurant Manager is enthusiastic, results‑driven and knows how to get the most out of their team to create an Amazing Customer Service environment. They must feel comfortable building a team, recruiting, leading and developing people to execute outstanding Quality, Service, Cleanliness & Value, build sales and control costs to deliver optimum business results for a single McDonald’s restaurant. Key customers include all levels of the team and our Guests/Customers.

Leadership

• Motivate a group of people to act toward achieving a common goal.
• Possess the combination of personality and leadership skills that makes others want to follow their direction.
• Set the tone for the restaurant and customer service environment.
• Role model values and behaviors that are consistent with the Company culture.

Sales, Guest Counts and Profitability

• Effectively develop and execute store marketing plans to maximize sales potential within the community.
• Ensure systems and routines are in place to improve sales and transactions; push the team with targets and hold the team accountable.
• Conduct in‑restaurant implementation of new products and procedures.
• Effectively execute national and co‑op promotions to maximize sales potential.
• Consistently execute at a high level in managing expenses and meet budgeted targets.
• Use proper security and safety measures at all times.

Operations – Quality and Food Safety

• Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation, and ensure food safety is a top priority for the restaurant on a daily basis.
• Manage planned maintenance of equipment to ensure optimal productivity and quality.

Service and Scheduling

• Accurately project, measure and control all P&L line items, e.g., food, labor, etc.
• Measure external customer satisfaction and execute a plan to improve and increase loyalty.
• Effectively schedule to build the business on all day parts.

Cleanliness and Security

• Maintain all physical plant aspects of the restaurant, including landscaping, building, equipment, etc.
• Ensure all security procedures are executed.

People Management

• Recruit, select, develop and retain an optimum number of crew, maintenance, and management who are enthusiastically dedicated to customer satisfaction.
• Plan and conduct leadership team meetings.
• Complete and present performance appraisals based on defined goals and objectives for all restaurant team members in a timely manner.
• Know, enforce, and educate crew on all appropriate policies, labor laws, security and safety procedures.
• Model performance standards for all crew stations and maintenance. Work in a unit‑producing capacity as needed.
• Execute a plan to increase employee loyalty, satisfaction and pride with the McDonald’s experience.
• Manage the development and training of crew and shift management employees, including interviewing applicants for crew and management positions.
• Oversee tasks such as food safety, internal communication, inventory management, daily maintenance and cleanliness, managing team, quality food production, exceptional customer service, scheduling and training.

Job Type: Full-time
Pay: $40,000.00 - $65,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience Level

• 3 years

Senior Level

• Associate

Job Function

• Management and Manufacturing
• Industry: Restaurants

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.