Relationship Banker

Job Description

Job Description

Description:

Are you ready to be the friendly face that makes someone’s day easier? Bank of Ann Arbor is looking for an enthusiastic, dependable Relationship Banker who enjoys helping people, building relationships, and making everyday banking feel simple and personal. If you have a positive attitude, a willingness to learn, and a passion for excellent customer service—we’d love to meet you. Join a team where your work matters, your growth is supported, and every client interaction is an opportunity to make a difference.

Because the office operates in a retail grocery environment, this role requires flexibility, visibility, strong customer engagement, and the ability to lead effectively during extended branch hours, including rotating weekends .

Branch Hours:

Monday - Friday 9 a.m. - 7 p.m.

Saturday 9 a.m. - 3 p.m.

Sunday 11 a.m. - 3 p.m.

*due to the operational hours of this branch, there is shift premium and comp days associated with this position.

• Responsible for building long-term relationships with new and existing clients in-person and by phone. 
• Work to understand client's financial needs and consultatively address by making appropriate product recommendations or referring the client to an internal financial partner. 
• Manage relationships within the branch and deliver superior quality service in-person or by phone such that client needs are met on a consistent, positive basis. 
• Support all daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned.

Requirements:

• Three years previous experience as a new accounts representative or other relevant banking position.
• Sales orientation. Possesses the ability and desire to anticipate customers’ needs to offer and sell the appropriate banking products to customers.
• Proficient computer skills, which includes the ability to use a keyboard, ten-key pad and basic capability to access information contained within bank wide systems.
• Excellent customer service and communication skills, with the ability to interact with a variety of bank clients.
• Associate’s degree or equivalent combination of education and experience.

 

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.