Product Support Inspection Specialist

Product Support Inspection Specialist

The Product Support Inspection Specialist is a field-based, regionally located role responsible for representing the product support sales team in a defined geographic territory. Responsibilities include conducting thorough inspections, identifying defects, analyzing performance data, and collaborating with teams to optimize machine efficiency and prevent downtime. This position works directly with Major Account Representatives, Product Support Sales Representatives, and Inside Sales Representatives to strategically grow the product support business. This includes special projects, recommendations, opportunity analysis, and other efforts in support of HOLT parts and service teams.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential functions include modeling HOLT's Values Based Leadership tools, representing HOLT CAT as a technical expert at customer sites, inspecting machines, monitoring and evaluating customer's machine conditions to forecast repairs, completing inspection reports and other documentation, working as a member of a team to prioritize, schedule, and complete machine inspections, interacting with the customer to foster adoption of the complete HOLT/CAT product offerings, performing and completing all tasks with little to no supervision, working safely at all times and adhering to all applicable safety policies, and performing other duties as assigned.

Knowledge, skills, and abilities include learning and retaining knowledge of CAT equipment, intermediate computer skills, ability to operate hand tools and inspect specific web applications, excellent work habits, accuracy, attention to detail, and quality of work, excellent verbal and written communication skills, interpersonal skills sufficient to engage with customers, vendors, and peers, time management skills, critical thinking and problem-solving skills, ability to work independently and as part of a team, ability to be self-starting, self-motivated, and be a leader, ability to make precisely coordinated movements of the fingers of one or both hands, ability to read, write, and understand information, and ability to listen to and understand information and ideas presented through spoken words and sentences.

Education and experience required include a high school diploma or equivalent, 1-3 years CAT Equipment experience, specialized technical training and/or a degree in Business preferred.

Additional requirements include being able to drive a company vehicle.

Supervisory responsibilities include none.

Travel includes up to 75% travel may be required, valid Driver's license required, and must have a safe driving record.

Physical requirements include significant amount of time standing, walking, kneeling, crouching, stooping, climbing, and reaching, constant movement and use of hands, this position requires good manual dexterity, constant movement and use of limbs; this position requires good manual dexterity, balance, coordination, and stamina, communicating with customers and co-workers, routinely reacting to visual, auditory, and other signals including alarms and instructions, ability to move objects, and use abdominal and lower back muscles to provide support over time without fatigue, ability to maneuver safely and work underneath equipment, frequently lifting and moving materials and equipment up to 70 lbs., and ascending/descending with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and/or equipment.

Work environment includes industry standard PPE and appropriate safety equipment required, frequently works outdoors around moving mechanical parts and noise level may be loud at times, exposure to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity, exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment, regularly perform work in cramped spaces, awkward positions, and/or high places, exposure to minor burns, cuts, bites, or stings, and frequently works at fast pace with unscheduled interruptions.

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.