Customer Service Associate Jan-Apr Full/Part Time

Responsive RecruiterJackson Hewitt Tax Service is hiring Customer Service Associates for the 2026 tax season in our Columbus, Georgia offices!Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!Are you:A stay-at-home parent looking for part-time work?Able to work flexible hours?A Veteran or military member transitioning from the service?Retired and want to continue to make an impact?A gig worker or looking to add a second income?Part of a military family that moves often?We'd love to have you!Responsibilities:Complete our Jackson Hewitt Customer Service Associate trainingGreet all clients with a friendly and professional demeanorLearn the basics of preparing a Tax ReturnSchedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait timeQuickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary softwareAnswer phones and resolve client issuesAssist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.Requirements:2+ years Customer Service experienceHigh School diploma or equivalentExcellent communication and interpersonal skillsAbility to work in a fast-paced, high volume retail environmentBasic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issuesWe Offer:Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedulesSalary of $12 per hourEnd of season employee luncheonCompensation: $12.00 per hour