Guest Service Representative

divh2Front Desk Agent/h2pA R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude./ppThe primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests./ppWe are in search of qualified candidates who can excel at the following:/pulliAlways maintain a professional appearance/liliRegister all incoming guests and ensure all pertinent information is obtained/liliAssist in other departments as needed/liliAddress and resolve guest complaints in a timely manner/liliBlock incoming reservations based on guest requests and room availability/liliBlock arriving reservations of all groups/liliMaintain cleanliness of the back office and front desk area/liliAnticipate guest needs to have superior guest service/liliMaintain confidentiality and security of proprietary company information and guest information/li/ulpAR benefits include:/pulliCompetitive pay/liliPaid vacation time/liliHotel discounts/liliEmployee Assistance Program/liliPaid training/liliMedical/Dental/Vision Insurance/liliSupplemental Insurance Available/liliFree Teladoc/li/ul/div