Supv, PCMG Patient Access PCMG Patient Access | Full-Time | Mesa ...Read More Quick Apply! PCMG[...]

Shift: Mon-Fri, Days, 8am-5pm Posting #: 1047813 Employee Type: Full-Time Position Summary Under the direction of the Manager, the Supervisor, PCMG Patient Access is responsible for the operations of main campus and satellite activities of PCMG Patient Access Registration departments seven days a week, 365 days a year. This position supervises registration activities for a large span of control to including approximately 27 sub-specialities, 5-10 locations and over 350 physicians requiring over 50% travel. Position Duties Organizes and coordinates day-to-day development of registration staff at all locations(Main Campus, East Valley, Avondale, Mercy Gilbert, NWV, SWV, Cardiology Locations, etc.) for timely training, development and performance of employees. Training of staff requires coordination with main campus and satellite departments to maintain site specific protocols for regulatory and operational compliance. Responsible for the development, facilitation and maintenance of key customer relationships with clinics/urgent cares and their staff related to daily registration activities. Ensures timely registration, compliance to process and monitoring of KPI's for improvement. Supervises use of resources to maximize service to patients/customers and ensures accurate gathering /capturing of demographic and financial information required to support timely and accurate adjudication of 3rd party and patient accounts. Serves as a technical resource to staff to ensure quality customer service, timely and accurate performance of scheduling, registration and verification of accounts. Must have a through knowledge of overall patient access operations to include the direct admission process, pre-admission, inpatient admission, insurance verification, scheduling, registration, financial counseling and understanding of the billing process. Posses a higher level of understanding to assist users with registration, interpretation of benefits, scheduling guidelines, registration protocols, billing and collections. Participates in a variety of departmental and hospital educational programs to maintain current skill and competency levels and demonstrates commitment to on-going personal and professional development. Works with training coordinator to generate department statistics, reports, QA, KPI's and employee skill development. Performs miscellaneous job related duties as requested. Phoenix Children's Mission, Vision, & Values Mission To advance hope, healing and the best healthcare for children and their families Vision Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education. We realize this vision by: Offering the most comprehensive care across ages, communities and specialties Investing in innovative research, including emerging treatments, tools and technologies Advancing education and training to shape the next generation of clinical leaders Advocating for the health and well-being of children and families Values We place children and families at the center of all we do We deliver exceptional care, every day and in every way We collaborate with colleagues, partners and communities to amplify our impact We set the standards of pediatric healthcare today, and innovate for the future We are accountable for making the highest quality care accessible and affordable Position Qualifications Education Associates Degree in health care, business or training or equivalent combination of education and experience. Required Experience Four (4) or more years experience in Professional or Hospital Patient Access/Revenue Cycle Department. Required Previous Supervisory/Management experience. Required Special Skills Ability to speak additional languages. Preferred Knowledge of HIPPA Privacy Laws and Medical Terminology. Required Physical Requirements & Occupational Exposure/Risk Potential 1. Physical Requirement - Climbing - Occasionally 2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally 4. Physical Requirement - Hearing - Frequently 5. Physical Requirement - Pushing/pulling - Occasionally 6. Physical Requirement - Reaching - Occasionally 7. Physical Requirement - Sitting - Constantly 8. Physical Requirement - Standing - Constantly 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally 10. Physical Requirement - Talking - Constantly 11. Physical Requirement - Tasting/smelling - Occasionally 12. Physical Requirement - Walking - Frequently 13. Physical Requirement - Near Vision - Occasionally 14. Physical Requirement - Far Vision - Occasionally 15. Physical Requirement - Color Discrimination - Occasionally 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly 17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally 18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally 19. Occupational Exposure/Risk Potential - Inside office environment - Applicable 20. Occupational Exposure/Risk Potential - Confined areas - Applicable 21. Occupational Exposure/Risk Potential - Extreme noise levels - Applicable 22. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable 23. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable 24. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable 25. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable #J-18808-Ljbffr Phoenix Children's Hospital, Inc.