Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources

Customer Service Representative (CSR)

Job Summary: As a Customer Service Representative at Carolina HVAC and Electrical, you will play a crucial role in ensuring the smooth operation of administrative tasks. Your responsibilities will include interacting with clients, addressing client inquires, ensuring customer satisfaction, maintaining office cleanliness and organization, and assisting with basic clerical duties. This position requires excellent organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Why Carolina HVAC and Electrical?

We exist to transform the service trades , one person and one project at a time. At our core, we’re a people-first organization that:

• Grows whole, healthy team members
• Creates a fun and mission-minded culture
• Strives to honor God and expand His Kingdom through our work

We don’t just fix systems. We build trust — by showing up, doing excellent work, and treating people right.

Key Responsibilities:

1. Administrative Support: Provide general administrative support such as answering phones, responding to emails, and directing inquiries to the appropriate personnel.
2. Data Entry: Assist with data entry tasks including updating customer information, maintaining records, and organizing files.
3. Scheduling: Coordinate office activities and schedules, including scheduling appointments, meetings, and deliveries.
4. Cleaning: Maintain cleanliness and organization of the office, including common areas and workspaces.
5. Technician Collaboration: Assist technicians with paperwork completion, including work orders, service reports, and customer invoices.
6. Various Duties: Perform other duties as assigned by management to support the efficient operation of the company.
7. Customer Database: Maintain the preferred customer database with the most up to date information for the customer. 
8. Marketing: Various marketing duties include helping design items for marketing, visiting potential customers with other leaders, and other similar task related to building trust based relationships with our customers.

Qualifications:

1. Education: High school diploma or equivalent; additional education or training in office administration is a plus.
2. Industry Experience: Prior experience in an office support role is preferred, particularly in a similar industry such as HVAC or electrical services.
3. Computer Literacy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software applications.
4. Organizational Skill: Strong organizational skills with the ability to prioritize tasks and manage time effectively.
5. Communication: Excellent communication skills, both verbal and written.
6. Detail-Oriented: Attention to detail and accuracy in completing tasks.
7. Team Player: Ability to work independently with minimal supervision as well as collaboratively within a team.
8. Flexibility: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
9. Professional: Professional demeanor and customer service orientation.

 

 
Skills required:

 
·       Active Listening 
·       Problem Solving 
·       Empathy 
·       Clear Communication 
·       Time Management 
·       Teamwork and Collaboration 
·       Positive Attitude 
·       Passion 
·       Relationship Building 
·       Ethical and Transparent Decision Making 
·       Consistent Customer Experience 

 

 

What do We Expect

We expect all team members to live by our core values. These are our guiding principles, which inform all our decisions. They are the 5 Gs.

Grit: We solve problems rather than avoid them

Growth: We keep learning and embrace change. 

Generosity: We are excellent stewards of our profits.

Greatness: We pursue excellence in the ordinary and do the right thing... every time.

Gratitude: We hold our blessings with deep humility.

 

 

This job description outlines the key responsibilities and qualifications for the Customer Service Representative at Carolina HVAC and Electrical. We are looking for a motivated individual who is eager to contribute to our team and support our business operations effectively.