FINANCIAL COUNSELOR

Job Title

Works under the supervision of the Business Services Coordinator. Evaluates patient's ability to pay bills and arranges for payment schedules, follows up with responsible parties for non-payment of bills and determines if collection efforts have been exhausted. Provides patients with alternative resources to finance hospitalization. Performs other duties as assigned.

Skills:

• Composes and types letters, liens and probate claims.
• Arranges for and collects payments for pre-registered patients, in-house and discharged patients.
• Answers inquiries accurately and courteously.
• Enters detailed comments into the computer system.
• Evaluates and processes incoming mail.
• Maintains a system for periodic review and follow-up on unpaid accounts.
• Greets patients and public politely.
• Responds to inquiries from collection agencies.
• Receives required documentation for charity care patients.
• Provides patients with options of program coverage and assists with completion of applications.
• Receives and reviews all admissions with self-pay portion for possible third party governmental coverage.
• Follows up with responsible parties and third party payor on unpaid accounts.
• Refers accounts to outside collection agencies when collection efforts have been exhausted.
• Processes loan applications.
• Processes bankruptcy notices.
• Maintains records and files account transaction, hard copy and computer system.
• To be vigilant of co-members desk when vacant.
• Interprets for non-English speaking patients/public.
• Performs other duties as assigned This will be on site, bilingual preferred.

Schedule Notes: M-D 5X8s