Unified Communications and Collaboration Contractor
Echo IT Solutions
Unified Communications And Collaboration Contractor
We are seeking a skilled Unified Communications And Collaboration Contractor with extensive technical expertise in modern digital workplace technologies. The ideal candidate will possess a comprehensive understanding of collaborative platforms, communication tools, and emerging technological solutions that drive organizational productivity and innovation.
Responsibilities include:
- Deploy and configure Copilot across Microsoft 365 apps (Word, Excel, PowerPoint, Outlook, Teams)
- Ensure licensing, data readiness, and user eligibility for Copilot activation
- Customize Copilot behavior using prompt engineering and semantic indexing
- Manage Copilot usage policies, privacy controls, and compliance boundaries
- Monitor Copilot adoption, usage patterns, and productivity impact
- Design and deploy custom Copilot agents using Copilot Studio
- Monitor agent performance, usage analytics, and user feedback
- Collaborate with business units to translate needs into agent functionality
- Maintain documentation and version control for all deployed agents
- Ensure Copilot Studio agents comply with security and regulatory standards
- Build dashboards using Power BI to track Copilot usage, adoption, and ROI
- Leverage Microsoft 365 Admin Center for readiness reports and service health
- Use Viva Insights and Copilot Dashboard for productivity metrics and behavioral trends
- Monitor audit logs via Microsoft Purview for prompt activity and risk detection
- Analyze Power Platform metrics for agent consumption and flow performance
- Create executive-level reports summarizing Copilot impact across departments
- Automate reporting workflows using Power Automate and Graph API
- Define governance frameworks for Teams, SharePoint, OneDrive, Exchange mailbox policies
- Establish naming conventions, lifecycle rules, and provisioning standards
- Act as technical liaison between IT, business units, and executive leadership
- Conduct workshops, training sessions, and adoption campaigns for end users
- Optimize licensing, storage, and resource utilization
- Monitor service health, performance, and user experience across M365 workloads
Vacancy posted 2 days ago
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