LPHA Supervisor-LCPC/LCSW-REMOTE

LPHA- Supervisor

Full-Time and Part-Time Opportunities- for this 24/7 Crisis Line

CARES Crisis Call Center- LCPC/LCSW

Aunt Martha's Health & Wellness is committed to supporting the well-being of our communities by promoting equity in access to care and delivering exceptional healthcare through a culture of innovation. We take a responsible, people-centered approach to creating environments that allow us to do what we do bestprovide healthcare and wellness services.

This position reports to Chrysalis Consulting Group, a for-profit company owned by Aunt Martha's Health & Wellness.

POSITION SUMMARY

CARES is a 24-hour, 7-days-a-week Medicaid-funded mental health crisis line serving children, adolescents, and adults throughout Illinois. The Crisis Call Center provides therapeutic support and resources to individuals experiencing suicidal ideation, self-harm behaviors, aggression, and/or psychotic episodes.

The Licensed Practitioner of the Healing Arts (LPHA) is primarily responsible for shift oversight within a 24-hour mental health crisis call center and provides therapeutic support to callers and operational support to staff as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Agency reserves the right to modify duties as needed.

Administration

• Conduct routine performance evaluations using service delivery indicators such as call abandonment and call holding times
• Prepare monthly reports reflecting assigned shift performance
• Assist CARES Line Agents with incoming crisis calls
• Support managed care providers, mobile crisis responders, schools, hospitals, and other service partners requiring targeted training resources

Supervision

• Oversee daily call center operations, including Line Agent productivity and quality of service
• Ensure adherence to attendance, policies, and procedures
• Complete regularly scheduled performance reviews and provide ongoing training
• Provide real-time support to CARES Line Agents, including guidance, feedback, and call takeovers when necessary

Communication

• Maintain strong communication with leadership, including Vice Presidents, Training Administrator, and Quality Administrator
• Serve as a liaison between CARES leadership and internal and external stakeholders
• Coordinate written and verbal communication with Crisis Line Agents regarding policies, procedures, and support needs

Training

• Develop training materials and conduct training sessions for CARES Line Agents in partnership with the Training Administrator

Reporting and Quality Improvement

• Analyze data routinely to identify areas for performance improvement
• Participate in ongoing quality improvement initiatives

Compliance and Professional Standards

• Adhere to HIPAA laws and regulations
• Maintain a remote workspace that meets HIPAA standards
• Demonstrate cultural competence and ability to work effectively with diverse communities

Other Functions

• Additional duties may be assigned at the Agency's discretion

QUALIFICATIONS

Education and Experience

• Education commensurate with Illinois licensure requirements for designation as a Licensed Practitioner of the Healing Arts
• Experience providing mental health services to children and youth

Licensure

• Current, valid, unrestricted Illinois license as a Licensed Practitioner of the Healing Arts
• Qualified licenses include LCSW or LCPC, in accordance with 59 IL Administrative Code 132.25

COMPENSATION AND BENEFITS

Hourly rate: $33.65

Health, dental, and vision insurance

Disability and life insurance

Paid vacation, sick days, and holidays

Retirement plan

Employee Assistance Program

Tools and programs to help you maximize your benefits