CDSClear IT - Application Support

Overview The role is for a business focused Site Reliability Engineer with proven experience in supporting IT environments using different tooling and technologies. We are looking for a strong problem solver with a desire to learn and closely partner with internal teams to ensure the smooth running of CDSClear clearing environment. This role will be based in St Louis. Strong verbal and written English skills are required with an ability to interact daily with users based in Paris. Shift work to cover US clearing hours or end of day batches will be required. This setup will evolve over time and a further regional build out is expected to reduce the requirement for this coverage over time. Key responsibilities Provide Level 2 IT application support for the CDSClear business, providing hands-on assistance with proprietary trade management and risk systems. Drive progress on the CDSClear project roadmap. Participate in the out-of-hours on-call support rotation. Support extended clearing sessions aligned with US trading hours by working late shifts until 22:30 UK time, subject to adjustment as the global support model evolves. Ensure consistent support and performance across all CDSClear Production and UAT environments, meeting defined SLAs and benchmarks. Lead Disaster Recovery planning and execution, ensuring compliance with Business Continuity protocols. Work on continuous improvement initiatives to improve production stability and operational efficiency. Lead capacity management efforts, improving monitoring capabilities to ensure infrastructure scalability in line with business growth, including increased volumes and new services. Maintain hands-on expertise in technologies supporting CDSClear, including Unix, SQL, Control-M, Web Services, and Networking. Coordinate IT risk management activities, addressing risk appetite actions and audit recommendations in partnership with development teams. Ensure the IT Support team collaborates with Information Security to remediate vulnerabilities in applications and infrastructure. Skills required Demonstrates a strong sense of ownership and accountability in all responsibilities. Understands IT delivery lifecycle, from technical analysis and development to testing, within large, multi-platform, cross-border financial institutions. Background in front-to-back OTC trade management or risk application environments, with a clear understanding of the OTC derivatives trade lifecycle and common issues impacting batch and intraday processing. Experienced in supporting custom-built IT stacks operating on Unix servers with Oracle databases, with a track record of hands-on diagnosis or leading teams to resolve technical issues. Capable of providing strong technical leadership and mentorship. Skilled in handling conflicting priorities while maintaining focus on business objectives. Committed to automating manual processes to drive operational efficiency. Familiarity with ITIL standards. Extensive experience in production support, with the ability to lead and coordinate teams during an incident. A collaborative teammate, comfortable working in multicultural and geographically distributed teams. Knowledgeable in Incident, Problem, and Change processes. Understanding of application monitoring principles and can configure enterprise monitoring tools, with a preference for experience using Datadog. Preferred skills Experience with Public Cloud infrastructure on AWS Familiarity with supporting Java application processes Unix Scripting, SQL, Control-M, Datadog monitoring and Automation tooling Good problem solving and communication skills, well versed with ITIL standards Credit derivative knowledge relevant to trade life cycle and risk management. Good understanding of financial topics to lead & drive some of its strategic growth initiatives. Career Stage Senior Associate London Stock Exchange Group (LSEG) Information Join us and be part of a team that values innovation, quality, and continuous improvement. If you\'re ready to take your career to the next level and make a significant impact, we\'d love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\'s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\'s used for, and how it\'s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. #J-18808-Ljbffr LSEG (London Stock Exchange Group)