Intermodal Dispatcher

Dispatcher

The purpose of this job is to control the daily movement of transit vehicles throughout the transit system, monitor daily on-street transit operations, and relay all radio/telephone communications traffic for the Transit department's Operations Division. Duties and responsibilities include, but are not limited to, scheduling transit services, relaying messages to management staff, assigning work to Transit Vehicle Operator runs, supervising Transit vehicle operators, and performing additional tasks as assigned.

High school diploma or equivalent with three years of transit operations, vehicle dispatching or related experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Plans and schedules Paratransit service for passengers. Prepares daily work assignments for all Transit Vehicle operators and provides direction to Transit Vehicle operators in the completion of those assignments. Supervises and directs Transit Vehicle Operators in the absence of a Route Supervisor or Operations Coordinator. Answers the telephone; screens all incoming calls, answers routine questions and responds to complaints, conveys information to the general public concerning routes and schedules, and refers callers to the proper personnel or agency. Receives, monitors, and dispatches radio communications traffic for the department, including emergency assistance. Directs Transit Vehicle Operators activities via FM Radio, as necessary, i.e. Route Detours, schedule changes, passenger pick-up / drop-offs, etc. Dispatches appropriate personnel to vehicle accident scenes or to the location of vehicles experiencing mechanical difficulties. Prepares and maintains departmental computer files concerning, Fixed-route ridership, Paratransit ridership, National Transit Database (NTD) reports, complaints, etc. Compiles, balances and distributes the Monthly Pass Sales Report. Collects pass revenue; audits supplies and sales of passes. Assists Route Supervisor in contacting personnel, and directing and arranging work schedules. Pulls cash box and probes farebox data from each bus and/or counts revenues daily; makes deposits as required. Conducts surveys by radio as required. Complies, completes, and monitors payroll functions for the Operations Division. Compiles and distributes the monthly Road Call Report. Assists other office personnel as necessary. Compiles and distributes the monthly Paratransit/Demand Response Riders Statistics report. Processes Paratransit passenger applications for service. Performs other related duties as required.