Senior Solution Architect - United States

Atlanta, GA - RemoteCustomer Success – Professional Services /Full Time /RemoteAll roles at JumpCloud are Remote unless otherwise specified in the Job Description.About JumpCloudJumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.JumpCloud is Intelligent, Secure IT.Role OverviewThe Senior Solutions Architect exists to guide enterprise customers through complex migrations from legacy identity and directory architectures to JumpCloud's Open Directory Platform. As enterprise customer engagements scale, this role addresses the critical need for dedicated domain subject matter experts (SMEs) across complex ecosystems involving cloud directory integrations, conditional access policies, MFA configurations, PAM, and multi-OS device management to drive structured, repeatable deployments. You will serve as the trusted technical authority bridging customer business requirements with robust architectural execution while establishing clear deployment milestones that drive platform adoption and time-to-value. By leading high-stakes enterprise engagements and contributing to Go-to-Market technical enablement, you will directly accelerate JumpCloud's enterprise retention, expansion, and customer delight.What you’ll be doing:Purpose: Act as a high-impact technical advisor empowering global organizations to modernize identity management, consolidate disparate tooling, and establish secure access architectures via JumpCloud's Open Directory Platform.Growth: Establish and own org-wide Subject Matter Expertise across enterprise IAM, complex Microsoft ecosystems, and modern device management, while expanding leadership influence across GTM functions, architectural standards, and team enablement.Motivators: Exercise autonomous ownership over complex enterprise deployments, solve multi-faceted architectural challenges, and collaborate closely with cross-functional leaders in a high-growth, modern cloud identity company.Major Performance Objectives:Within the first 6 months, independently facilitate comprehensive discovery sessions and technical workshops for your assigned Professional Services engagements and related Projects, defining clear migration milestones and technical roadmaps while mitigating architectural scope gaps and mastering your knowledge of the JumpCloud platform.By Month 6, successfully execute hands-on technical deployments and directory cutovers (including Active Directory, Okta, and Google Workspace migrations) associated with your migration Projects. This will mark your first delivery of time-to-value and MVP metrics.Within 9 months, you will have completed your first projects and begun engaging more heavily with your Enterprise Projects. Success metrics are established, and your Enterprise Projects are on-track. You will be familiar with scoping, discovering, planning and executing across the entire JumpCloud customer lifecycle.Within and beyond 12 months, you will be managing ongoing high-complexity enterprise customer engagements in partnership with Customer Success counterparts, achieving target deployment milestones. You will be maintaining and improving your core metrics and contributing to your technical area of expertise in the form of technical documentation and guides, cross-departmental collaborations, and involvement in other go-to-market efforts and strategic technical conversations. You will begin using your knowledge to update internal processes and knowledge, and act as a mentor for newer team members.Preferred Skills & Qualifications:Must-have functional skills:Enterprise identity architecture design and technical discovery facilitation for large-scale customer environments.Proven track record executing end-to-end directory migrations and integrations that enable automated JML functions.Deep technical implementation expertise in authentication and provisioning protocols (SAML 2.0, OIDC, SCIM, JIT, RADIUS).Multi-OS device management and policy deployment across Windows, macOS, Linux, iOS, and Android.Preferred domain knowledge:Advanced understanding of complex Microsoft enterprise ecosystems (Active Directory, Entra ID, Azure AD Connect, Intune, Microsoft 365, AVD).Enterprise identity governance, zero-trust security frameworks, and network authentication mechanisms (SSH, SMB/Samba, Kerberos).Professional Services delivery methodologies, structured customer engagement governance, and adoption tracking.Tools or systems knowledge:JumpCloud Admin Console or equivalent cloud identity and directory platforms.Identity and Directory Providers: Microsoft Active Directory, Okta, Entra ID, Google Workspace.Device Management / MDM: Microsoft Intune, Apple MDM (ABM/ASM), Jamf, Iru, ME, etc.Agentic tooling and effective LLM usage: Claude, Gemini, ChatGPT, MCPs.Scripting and automation tools: PowerShell, Bash, and REST APIs.Behavioral or power skills:High-conviction technical communication with the ability to articulate complex architectural concepts clearly to both technical admins and executive stakeholders.Structured analytical problem-solving and rigorous time management across concurrent customer engagements.Proactive cross-functional partnership across Customer Success, Engineering, Sales, Support, and Product teams.In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $125,000 - $175,000, including base salary and any related bonuses or commissions.In the US, JumpCloud provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.#LI-MH1Where you’ll be working/Location:JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. All roles posted in United States locations do require that you be located within one of the 50 U.S. States. Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S. If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEOPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice:Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"#LI-Remote #BI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy ( for more information about our personal data practices.