IT Systems and Operations Specialist

Job Description

Job Description

IT Systems and Operations Specialist
4-Day Work Week Option Available
Location: St. Paul, MN

Salary Range: $71,428.70 - $92,857.31 annually

The IT Systems & Operations Specialist is responsible for supporting and maintaining the organization's technology environment, including user support, Microsoft 365 administration, device management, onboarding and offboarding processes, security initiatives, vendor coordination, and day-to-day IT operations. This position provides support to office-based, remote, and community-based employees, including clinicians, case managers, and administrative staff.

See what employees have to say about working at MHR!

A few of the benefits offered by MHR:

• MHR is looking for candidates who are Spanish speaking, Hmong speaking, and Somali speaking. You may receive a $1000 salary bonus for passing the language proficiency exam.
• Intensive two-week initial orientation program AND on-going in-house training program.
• iPhone, laptop computer, and Wi-Fi provided for all community-based staff.
• Health insurance (including family health coverage) with employee costs in the top 6% of most affordable health care options. Competitive dental insurance.
• Automatic enrollment in retirement plan after 1 year with a 3% employer contribution.
• 9 paid holidays and 18 days accrued PTO during your first year.
• Annual merit-based salary increases.
• Schedule primarily Monday-Friday day hours.
• MHR is committed to working towards racial equity and combating racism.
• MHR is a tobacco free workplace promoting health & wellness for the individuals we serve and our employees.

Main Duties and Responsibility

• Be the go-to technology support resource for onsite, remote, and field-based staff, helping resolve hardware, software, access, connectivity, and telehealth issues.
• Help staff get the support they need by tracking, prioritizing, resolving, and escalating requests while spotting trends and suggesting improvements.
• Create a smooth technology experience for new hires and staff transitions by setting up devices, accounts, licenses, and system access.
• Support staff confidence with Microsoft 365, Teams, SharePoint, MFA, remote access, secure device use, and everyday technology workflows.
• Keep technology running smoothly by configuring, deploying, and maintaining laptops, mobile devices, printers, peripherals, permissions, licenses, and inventory.
• Partner with vendors, providers, and the MSP to resolve issues, support upgrades, and strengthen security safeguards such as endpoint protection, patching, and mobile device security.
• Help protect sensitive information by supporting HIPAA, HITECH, privacy, security, incident response, risk assessment, audit, and PHI handling requirements.
• Maintain clear documentation for systems, devices, procedures, onboarding materials, business continuity, backups, and downtime processes.
• Pitch in with other duties as needed to support staff, technology operations, and organizational goals.
• Travel between the primary administrative office in St. Paul and other organizational locations, including Minneapolis, Burnsville, and Duluth, as required to support business operations.

Minimum Education and Experience:

• 2+ years of IT support or systems administration experience
• Experience supporting Windows-based environments (iPhone experience a plus)
• Working knowledge of Microsoft 365 applications, including SharePoint, Excel, Word, Power Automate, Teams, Outlook, and OneDrive
• Experience supporting remote or mobile workforces
• Strong customer service and problem-solving skills, with the ability to support non-technical users

Preferred Qualifications

• Experience in nonprofit, behavioral health, or human services environments
• Experience supporting case managers or field-based staff
• Basic networking and security knowledge (VPNs, MFA, device encryption)
• Relevant certifications (CompTIA A+, Network+, Security+, or similar)

INTERNAL EMPLOYEE REQUIREMENTS:

• Must be in current position for over 6 months
• Must have all performance appraisals up to date
• Must not have any current disciplines on file within the past 6 months