Valet Technician

Job Description

Job Description:\n\nValet Technician\nDepartment: Service / Valet Operations\n Reports To: Assistant Service / Valet Manager / Service Manager\n Position Type: Full-Time\n Location: Georgia Spa Company\n Travel: Daily travel to customer locations required\n\nPosition Summary\nGeorgia Spa Company is seeking a dependable, customer-focused Valet Technician to provide professional hot tub and swim spa cleaning, water care, routine maintenance, and inspection services at customer homes.\nThe Valet Technician is responsible for maintaining customers' hot tubs and swim spas so they remain clean, properly balanced, safe, and ready to enjoy. This includes testing and balancing water chemistry, cleaning spas and components, inspecting equipment for potential concerns, replacing routine maintenance items, recommending needed products, and communicating professionally with customers.\nBecause many Valet customers receive recurring service, the Valet Technician plays an important role in developing and maintaining long-term customer relationships. Customers should feel confident that their spa is being cared for by a knowledgeable professional who notices the details and takes ownership of their experience.\nValet Technicians work independently for much of the day and travel between customer homes in a company-provided vehicle. This position requires strong accountability, time management, attention to detail, customer service, and personal responsibility.\nThe goal of every Valet visit is simple: leave the customer's spa cleaner, properly balanced, professionally maintained, and ready for them to enjoy.\n\nValet Service Responsibilities\n\n \n Perform scheduled recurring and one-time Valet services at customer homes.\n \n Drain and refill hot tubs and swim spas when required.\n \n Thoroughly clean the interior of hot tubs and swim spas.\n \n Vacuum debris from spas.\n \n Clean and wipe down spa shells.\n \n Clean spa pillows and headrests.\n \n Clean, rinse, and inspect filters.\n \n Clean spa covers.\n \n Wipe down steps, cabinets, and exterior surfaces.\n \n Remove debris from around the immediate spa area when appropriate.\n \n Inspect water condition and clarity.\n \n Test and balance water chemistry.\n \n Add appropriate water-care products according to company procedures.\n \n Inspect the overall condition of the hot tub or swim spa.\n \n Identify visible leaks, damaged components, worn parts, or other potential concerns.\n \n Complete all services according to Georgia Spa Company standards.\n \n Leave the customer's spa area clean and organized after service.\n \n Ensure gates, covers, and other customer property are returned to their proper condition before leaving.\n\nWater Care Responsibilities\nValet Technicians are expected to develop a strong working knowledge of hot tub and swim spa water chemistry.\nResponsibilities include:\n\n \n Test water during each applicable Valet appointment.\n \n Maintain appropriate sanitizer levels.\n \n Test and adjust pH.\n \n Test and adjust alkalinity.\n \n Monitor calcium hardness and other water conditions when applicable.\n \n Identify cloudy, discolored, foaming, or otherwise problematic water.\n \n Determine appropriate treatment according to company procedures.\n \n Identify when a drain and refill may be necessary.\n \n Recognize water conditions that may damage spa components.\n \n Accurately measure and apply chemicals.\n \n Follow manufacturer and company water-care procedures.\n \n Educate customers on basic water care when appropriate.\n \n Maintain accurate documentation of water testing and treatment.\n\nTechnicians should never guess when working with water chemistry. When uncertain, they are expected to contact management or an appropriate technical resource for assistance.\n\nSpa Inspection & Preventative Maintenance\nEvery Valet appointment is also an opportunity to identify potential problems before they become larger repairs.\nThe Valet Technician will:\n\n \n Visually inspect the spa during each visit.\n \n Check for visible leaks or unusual water loss.\n \n Inspect filters and recommend replacement when necessary.\n \n Inspect pillows, covers, steps, and other accessories.\n \n Observe pumps, jets, controls, lighting, and other components for obvious concerns.\n \n Identify unusual sounds or operating conditions.\n \n Recognize error codes or obvious equipment concerns.\n \n Document potential Service issues.\n \n Take photographs when necessary.\n \n Notify the Service/Valet Coordinator or management when a Service Technician may be required.\n \n Clearly communicate concerns to customers without attempting repairs outside the Technician's training or authority.\n \n Help prevent small maintenance concerns from developing into larger customer issues.\n\nValet Technicians are not expected to perform repairs outside their training or authorization but are expected to recognize and report potential problems.\n\nCustomer Service\nValet Technicians frequently visit the same customers and are expected to develop professional, trusted relationships.\nResponsibilities include:\n\n \n Provide exceptional customer service.\n \n Greet and communicate with customers professionally.\n \n Treat customers, their homes, and their property with respect.\n \n Maintain a professional appearance.\n \n Answer appropriate questions regarding spa care and maintenance.\n \n Explain work performed when interacting with customers.\n \n Communicate concerns discovered during service.\n \n Listen carefully to customer questions or concerns.\n \n Avoid making promises regarding repairs, warranty coverage, scheduling, or pricing outside established authority.\n \n Communicate unresolved customer concerns to the Coordinator or management.\n \n Maintain customer confidentiality.\n \n Respect customer property, gates, landscaping, pets, and outdoor living areas.\n \n Represent Georgia Spa Company professionally at every customer location.\n\nProduct Recommendations & Sales\nValet Technicians are expected to identify products customers legitimately need to properly maintain and enjoy their spas.\nThis may include:\n\n \n Water-care chemicals\n \n Replacement filters\n \n Spa fragrances\n \n Cleaning products\n \n Replacement pillows\n \n Covers and cover-care products\n \n Accessories\n \n Other approved maintenance products\n\nThe Valet Technician will:\n\n \n Identify customer product needs during appointments.\n \n Explain why a replacement or product is recommended.\n \n Confidently recommend appropriate products.\n \n Accurately document all products provided or sold.\n \n Ensure products are properly charged to the customer according to company procedures.\n \n Communicate with the Coordinator when additional billing or follow-up is required.\n \n Never provide company products without proper documentation.\n \n Never pressure customers into unnecessary purchases.\n\nProduct recommendations should be based on customer need, product condition, and proper spa maintenance.\n\nWork Orders & Documentation\nAccurate same-day documentation is an essential responsibility of the Valet Technician.\nTechnicians will:\n\n \n Review assigned appointments before beginning the route.\n \n Verify customer information and service requirements.\n \n Document services performed.\n \n Record water-test results when required.\n \n Document chemicals and products used.\n \n Document products sold or left with customers.\n \n Record filter changes or other maintenance items.\n \n Document potential repair needs.\n \n Take photographs when required.\n \n Enter detailed notes regarding customer concerns.\n \n Clearly document any incomplete work.\n \n Complete required work orders and paperwork the same day service is performed.\n \n Ensure the Coordinator has enough information to understand what occurred at the customer's home and what, if anything, needs to happen next.\n\nRoute & Scheduling Responsibilities\nValet Technicians are responsible for completing assigned routes efficiently while maintaining service quality.\nResponsibilities include:\n\n \n Review the daily route before departure.\n \n Follow established geographic zones and assigned schedules.\n \n Arrive at appointments within established service windows.\n \n Manage time appropriately at each customer location.\n \n Complete scheduled appointments efficiently without sacrificing quality.\n \n Minimize unnecessary stops and travel.\n \n Communicate delays promptly.\n \n Contact the Coordinator when schedule changes are necessary.\n \n Notify the Coordinator immediately when an appointment cannot be completed.\n \n Be flexible when routes change due to cancellations, customer needs, weather, or staffing.\n \n Maintain productivity throughout the workday.\n\nVehicle & Inventory Responsibilities\nValet Technicians are responsible for maintaining their assigned company vehicle and inventory.\nResponsibilities include:\n\n \n Keep the Valet vehicle clean and organized.\n \n Maintain established vehicle inventory.\n \n Ensure required chemicals, supplies, filters, tools, and equipment are available before beginning the route.\n \n Properly secure chemicals and equipment.\n \n Track products and chemicals used.\n \n Replenish standard inventory according to company procedures.\n \n Participate in inventory counts.\n \n Report missing or damaged inventory.\n \n Identify supply needs before inventory is depleted.\n \n Prevent unnecessary product waste.\n \n Maintain company equipment in good working condition.\n \n Report vehicle maintenance or safety concerns promptly.\n \n Follow all company vehicle and driving policies.\n \n Immediately report accidents, citations, damage, or other vehicle incidents.\n\nTools & Equipment\n\n \n Maintain company-provided tools and equipment.\n \n Keep equipment clean and organized.\n \n Properly maintain vacuums, pumps, hoses, testing equipment, and other Valet tools.\n \n Report damaged or malfunctioning equipment promptly.\n \n Protect company equipment from loss, theft, and unnecessary damage.\n \n Use equipment according to company and manufacturer procedures.\n\nSafety\nThe Valet Technician is responsible for following all company safety requirements.\nThis includes:\n\n \n Follow proper chemical-handling procedures.\n \n Use required personal protective equipment.\n \n Never improperly mix chemicals.\n \n Store and transport chemicals safely.\n \n Follow safe lifting procedures.\n \n Use tools and equipment properly.\n \n Maintain awareness of wet and slippery surfaces.\n \n Evaluate customer properties for unsafe conditions.\n \n Maintain awareness of pets, children, gates, landscaping, and other potential hazards.\n \n Stop work and contact management if conditions present an unreasonable safety risk.\n \n Follow company driving and mobile-device policies.\n \n Report injuries, accidents, property damage, spills, or safety concerns immediately.\n\nCommunication & Teamwork\nAlthough Valet Technicians work independently in the field, they are part of a larger Service and Operations team.\nTechnicians are expected to:\n\n \n Communicate regularly with the Service, Delivery & Valet Coordinator.\n \n Communicate with the Assistant Service / Valet Manager regarding operational concerns.\n \n Report potential Service needs promptly.\n \n Respond to company calls and messages during working hours.\n \n Assist other Valet Technicians when requested.\n \n Share information that may improve customer service or route efficiency.\n \n Work collaboratively with Service Technicians, Delivery Teams, Warehouse, Sales, and other departments.\n \n Maintain respectful and professional relationships with coworkers.\n \n Support department and company goals.\n\nKey Performance Indicators\nValet Technician performance may be evaluated using metrics including:\n\n \n Appointments completed\n \n Appointments completed as scheduled\n \n Customer retention\n \n Customer satisfaction\n \n Customer complaints\n \n Quality of cleaning and maintenance\n \n Water chemistry accuracy\n \n Route efficiency\n \n Mileage per appointment\n \n Revenue per labor hour\n \n Product sales and recommendations\n \n Product and chemical usage\n \n Vehicle inventory accuracy\n \n Same-day work-order completion\n \n Documentation accuracy\n \n Missed or incomplete appointments\n \n Attendance and punctuality\n \n Vehicle cleanliness and condition\n \n Safety performance\n \n Training completion\n\nPerformance metrics are intended to identify strengths, training opportunities, and areas for continued improvement.\n\nPosition Expectations\nThe Valet Technician is expected to:\n\n \n Provide exceptional customer service.\n \n Be dependable, punctual, and reliable.\n \n Take pride in the quality of work performed.\n \n Pay attention to details.\n \n Work independently without constant supervision.\n \n Take ownership of assigned customers and routes.\n \n Maintain consistent service quality.\n \n Communicate proactively.\n \n Complete documentation accurately and on time.\n \n Follow established schedules and routes.\n \n Protect company vehicles, inventory, tools, and equipment.\n \n Maintain a professional appearance.\n \n Be coachable and willing to learn.\n \n Accept and apply feedback.\n \n Maintain a positive attitude.\n \n Work effectively as part of a team.\n \n Look for opportunities to improve efficiency and customer satisfaction.\n \n Represent Georgia Spa Company professionally at all times.\n\nQualifications Required\n\n \n High school diploma or equivalent.\n \n Strong customer-service skills.\n \n Ability to read, write, and communicate effectively.\n \n Strong attention to detail.\n \n Good organizational and time-management skills.\n \n Ability to work independently.\n \n Ability to follow written and verbal instructions.\n \n Basic computer and mathematical skills.\n \n Ability to use a mobile device and company software.\n \n Dependable attendance and punctuality.\n \n Ability to work outdoors throughout the workday.\n \n Willingness to learn water chemistry and spa maintenance.\n \n Valid driver's license and ability to meet company driving requirements.\n \n Ability to travel daily to customer locations.\nPreferred\n\n \n Previous hot tub, swim spa, pool, water-care, cleaning, maintenance, or field-service experience.\n \n Knowledge of hot tub or pool water chemistry.\n \n Previous route-based service experience.\n \n Customer-facing field experience.\n \n Experience recommending or selling maintenance products.\n\nPrevious hot tub experience is preferred but not required. Training will be provided to candidates who demonstrate reliability, customer-service skills, attention to detail, and a willingness to learn.\n\nPhysical Requirements\nThis is an active field position requiring regular physical activity.\nEssential duties may include:\n\n \n Standing and walking for extended periods.\n \n Driving for extended periods.\n \n Frequent bending, reaching, crouching, kneeling, and stooping.\n \n Repetitive cleaning and maintenance activities.\n \n Lifting, carrying, pushing, and pulling equipment, chemicals, filters, hoses, and supplies.\n \n Entering and exiting a company vehicle frequently.\n \n Working around water and