IT Desktop Support Specialist

Job Description

Job Description

• Title : IT Desktop Support
• Location : Fairport, NY | Onsite
• Pay Rate : $28 /Hr on W2
• Type & Duration : 6 to 12 plus months contract possibility of extension based on demand.

Scope of this position:

• The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure in-person at a manufacturing facility in Fairport, NY.
• This position may require the candidate to be available for on call 24/7 coverage.
• The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites(2010/2013/2016/O365).
• Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Responsibilities:

• Familiarity with Active Directory
• Limited support for corporate mobile devices
• Familiarity with cloud applications (Microsoft and 3rd party)
• Troubleshooting Cisco VPN connectivity
• Remediating/minimizing malicious code and computer viruses
• Remote connection/utilization
• Imaging and deploying PCs for end users
• Asset lifecycle management skills
• Various browser support (IE, Chrome, Safari, etc.)
• Installation/configuration of various software packages
• Installation/configuration of Security Software
• Printer/driver troubleshooting & installation
• IPT based Telephony Device Management
• ServiceNow (ticket management) utilization
• Deployment, configuration, and support of standard IP telephony
• Hardware ordering and inventory management
• Limited support for Mac OS and hardware
• Additional responsibilities may include:
• Documentation (records) management
• On-boarding (Training) of new hires
• Conference room support
• Vendor engagement (as needed)
• Project interaction/participation
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Cross-team interaction and collaboration
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions to physically assist other IT teams

Meeting Support:

Works across the media team, corporate events, and IT for meeting support and problemresolution.

• Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
• Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
• Knowledge of conference room audio and display devices

Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below)

• IT hardware installations
• Corning IT supported equipment component removal and installation
• Power cycling IT Equipment
• Onsite/offsite technical assistance and troubleshooting
• Providing remote console access
• Escort IT Vendors for other IT Teams (where permitted)
• Procurement of IT goods and services
• Receiving/shipping of IT goods
• Ensures discreet handling of all business and maintains the highest level of confidentiality
• Prioritizes duties and works on several tasks simultaneously
• Demonstrates flexibility and willingness to change priorities at a moment’s notice

Education and Experience:

• Associate degree (preferred), minimum is HS Diploma or GED with relevant experience
• At least 1- 3 years Hardware Experience (beyond imaging/deployment)

Preferred Certifications:

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

Company Description

About Indotronix
Indotronix has been providing staffing services to Fortune 500 companies and federal, state, and local government agencies for more than 38 years. We have recently been recognized as one of the largest staffing companies in the US by Staffing Industry Analysts. To learn more about us or to view additional job opportunities, please visit our website at: iic.com.

Company Description

About IndotronixIndotronix has been providing staffing services to Fortune 500 companies and federal, state, and local government agencies for more than 38 years. We have recently been recognized as one of the largest staffing companies in the US by Staffing Industry Analysts. To learn more about us or to view additional job opportunities, please visit our website at: iic.com.