Service Customer Specialist

Job Description

Job Description

Service Advisor

At Tim Short Auto Group, we pride ourselves on delivering exceptional customer service and quality automotive solutions. We are looking for a motivated  Service Customer Specialist to join our team and help provide our customers with a seamless service experience.

Key Responsibilities:

• Greet customers promptly and professionally and take photos of their vehicle in the service drive.
• Listen to customer vehicle concerns and accurately document service requests.
• Advise customers on recommended services and repairs.
• Coordinate with Parts Department to keep track of Vehicles waiting on parts
• Coordinate with technicians to ensure timely service completion.
• Follow up with customers regarding service updates and recommendations.
• Maintain a clean and organized work environment.
• Use dealership management software to take photos of customers vehicles and update customers regularly on their vehicles progress. 

Qualifications:

• High school diploma or equivalent; automotive training or certification is a plus.
• Previous experience as a Service Advisor or in customer service in an automotive environment preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic knowledge of vehicle maintenance and repairs.
• Comfortable working with dealership service software and hand tools.
• Willingness to learn and grow within the automotive service industry.

What We Offer:

Health Plan Package (portion paid by employer)

• Health Insurance
• Dental Insurance
• Vision Insurance
• Free $25,000 life insurance policy for the employee
• Option to purchase additional life insurance and supplemental benefits

Paid Time Off (PTO)

• 2 PTO days after your 60-day probation period
• 1-week PTO after 1 year of employment
• 2-week PTO after 2 years of employment (max of 12 PTO days)
• 3 bereavement days for the loss of a close family member

Why Work With Us:
At Tim Short Auto Group, we treat our team like family. We believe in promoting from within, recognizing great performance, and building long-term careers. Join a company where your skills are valued, and your potential is supported.

Tim Short Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.