Customer Engineer
neweb
Job Opportunity In Wireless Broadband Communications
We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.
Duties And Responsibilities
Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE)
Support product technical acceptance and certification
Operate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipment
Analyze and resolve complex DOCSIS related issues to reduce customer downtime
Understand about IPTV, video delivery systems, and CDN infrastructure
Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
Provide and improve automation test items request to improve efficiency and reduce human intervention time
Engaging with product group in L2 and L3 level problem escalation
Frequent vendors and customer meetings and visits for product feedback and future opportunities
Provide technical post-sales support to R&D team
Work with R&D and DQA/SQA teams to ensure features delivery/inclusion
Adhere to bug tracking process per corporate product development lifecycle
Requirements And Qualifications
BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience
Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
Able to demonstrate scripting skills in shell, and batch scripts
Team players being able to adapt to multicultural environments
Willingness to learn and explore new technologies
Big plus with experience in wireless and wired telecommunication industry
Hands on testing with DOCSIS 3.1 and later
Hands on testing with Fiber
Hands on debugging with Video Streaming commercial devices
Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN
Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,….
Knowledge and experience with carriers' certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
Willing and able to travel
Ability to work in a team as well as an individual contributor when necessary
Out of the box thinking. Critical thinker and problem-solving skills
Ability to provide alternative solutions to achieve goals in a dynamic environment
Analytical skills & attention to details
Ability to work under pressure and maintain deadlines
Good time-management skills
Great interpersonal and communication skills
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