Security Operations Center Supervisor - General Services

Denver Security Office (DSO) Operational Supervisor

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers competitive pay commensurate with education and experience. New hires for this position are typically brought into the organization between $69,824.00 - $79,584.00. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

In this role, you will be assigned to the Security Operations Center (SOC) located in the Wellington E. Webb Municipal Office Building at 201 West Colfax Avenue with occasional field visits for operational check ins. The standard schedule is Monday through Friday, from 8:00 AM to 5:00 PM, though it varies depending on business needs and may include occasional emergency phone calls after hours.

Work fully onsite, five days a week. This position does not offer remote or hybrid options. Your schedule will vary to ensure consistent in-person interaction with both swing and overnight shift staff.

This role is performed in an enclosed workspace with no access to natural light and limited face to face interaction in a restricted area with moderate noise.

In this supervisory role, you will provide strong leadership and oversight of daily operations, ensuring effective implementation of policies, procedures, and operational improvements across supported programs. You will also collaborate closely with peer security agencies to support a cohesive, citywide approach to security.

Specifically, in the role of SOC Operational Supervisor within the Denver Security Office (DSO), reporting directly to the Chief Security Officer, you will:

• Serve as a working supervisor with a strong focus on effective, hands-on leadership.
• Monitor video surveillance systems and respond to security incidents, alarms, emergencies, and evacuations and coordinate with law enforcement or emergency services as needed.
• Manage call center activity, incident reports, and security logs.
• Lead all SOC operations including staffing, equipment deployment, functional oversight, and training.
• Maintain active and engaged supervision, including monitoring performance, coaching and training staff, managing change, and supporting professional growth.
• Deliver exceptional customer service and collaborate closely with peer SOC functions across the city to support innovation and operational efficiency.
• Build and maintain positive working relationships with managers, supervisors, employees, service providers, city agencies, and other stakeholders to ensure cooperation and support.
• Respond with agility and sound judgment, accurately assessing situations with tact and poise.
• Demonstrate the ability to develop, write, and sustain comprehensive standard operating procedures (SOPs) and workplans, while effectively prioritizing and delegating workload.
• Apply policies and SOPs independently with minimal need for external direction.
• Develop, implement, track, and report SOC metrics and data analytics with full ownership, both weekly and as otherwise requested.
• Seek opportunities for innovation by identifying improvements and recommending implementation-ready changes.
• Offer technical expertise in risk analysis and continuity of government operations.
• Support the development of RFPs and contracts for new or expanded security services.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Demonstrated ability to lead by example, coach, and mentor others
• Strong ownership of processes, outcomes, and continuous improvement
• Bilingual communication skills
• Proven success implementing programs or policies with minimal oversight
• Experience with public safety and/or security-related policies
• Skilled in de-escalation practices and conflict resolution
• Competence in research, KPI development, metrics, and data analysis
• Ability to develop clear, well-supported recommendations for leadership decision-making
• Excellent verbal and written communication skills, including drafting procedures and policies

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work).
• Education/Experience Equivalency: One (1) year of the appropriate type and level of education may be substituted for each required year experience. Licenses and certifications must be kept current as a condition of employment.

If selected to move forward, a time of interview exercise may be required.

Application Deadline

This position is expected to stay open until 6/28. Please submit your application as soon as possible and no later than June 28th at 11:59 PM