Registration Specialist

Application Process: Please ensure your resume and cover letter are uploaded to the application.

About Alverno College

Alverno College is nationally recognized for its innovative ability-based curriculum that emphasizes active learning continuous feedback and student development. Learn more about our academic programs at Requirements and Work Environment:Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. This role requires the ability to communicate effectively use instructional technology and work in classroom laboratory and/or online learning environments. Laboratory instructors must be able to safely demonstrate and supervise laboratory activities in accordance with established safety procedures.

Applicant Accommodations
Alverno College is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment and selection process. Applicants who require an accommodation to complete the application process or participate in an interview should contact the Human Resources Department at .

Alverno College is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.

The Registration Specialist provides assistance to students faculty and staff for all Registrar services such as registration transcripts and graduation. Maintain accurate academicrecords for past and present undergraduate and graduate students and alumni.

Principal Responsibilities

• Respond to phone e-mail and in-person inquiries regarding Registrar Office procedures general college policies and student record verification for past and
  present students. These inquiries must be responded to in accordance with federal regulations and college policies on the release of information ensuring
  that student information is only rightfully released
• Review and process forms submitted by e-mail and in-person. Ensure that forms have complete information with appropriate signatures and documentation as
  needed. Follow up with students and faculty as necessary. Update student records according to request.
• Provide support to students faculty and staff regarding Registrar Office procedures interpreting and explaining college requirements policies and
  procedures.
• Record examination score results for ACT and SAT entrance exams Advanced Placement (AP) College Level Examination Program (CLEP) International
  Baccalaureate (IB) institutional placement testing and institutional prior learning credit. Ensure that appropriate credit and/or placement is awarded.
• Prepare and provide Grade Point Equivalent (GPE) reports to students upon request.
• Process graduation applications entering necessary codes and information for accurate auditing of degree completion and commencement eligibility.
• Research and provide course descriptions to students and faculty upon request.
• Update student demographic information upon request with appropriate documentation for change of name and address.
• Create and maintain forms for use by students and faculty along with flyers and graphic calendars.
• Create all incoming student files. Process all new student academic record documents received from the Admissions Office. Check files for complete high school and college transcript information communicate with students to obtain documents and apply registration holds as appropriate.
• Produce and provide reports to departments for verification of holds prior to registration periods.
• Update student academic records with major/minor changes including verification and update of catalog year according to college policy alertingAssistant Registrars to changes impacting a graduation application.
• Provide registration assistance to students enrolling as necessary while educating students on how to resolve holds request permits and utilize self-service. Ensure that appropriate permissions are obtained by the student and documented for their file.
• Run waitlist processing to ensure that students are notified of available seats in a timely manner. Oversee the transcript request and production process by serving
  as liaison to the transcript vendor. Investigate transcript order issues and collaborate with vendor representatives in resolving them.
• Oversee the diploma printing process serving as liaison to the diploma end-of-term and reprint/replacement diploma orders resolving customer
  service inquiries from students and resolving production issues with the vendor.
• Produce and provide military recruitment reports in accordance with the SolomonAmendment.
• Liaise with multiple third-party vendors and place supply orders as needed. Maintain departmental supplies including but not limited to diploma covers
  mailing envelopes transcript log paper and office supplies. Perform routine office functions such as copying and filing and on occasion oversee student workers
  assigned to these tasks.

1. Associate degree or equivalent is required.
2. At least three years of professional office work with customer service experience is required. Experience working in a collegiate setting is preferred.
3. Ability to consistently demonstrate excellent interpersonal skills in dealing with persons both internal and external to the College both in person and on the
telephone. The ability to work effectively as a member of a small staff where teamwork cooperation and shared responsibilities are the rule.
4. Knowledge of and ability to use computer-based systems such as Microsoft Office and Google including database management.
5. Strong written communication skills including the ability to read interpret edit and finalize documents.
6. Ability to deal with several tasks and problems concurrently. This requires a person who is well organized detail-oriented flexible and able to effectively
prioritize tasks often under the pressure of important deadlines.
7. Ability to exercise discretion with regard to personal and confidential information.

Required Experience:

IC