Marriott MClub Concierge

Join Our Team as a Marriott MClub Concierge!

Are you passionate about creating unforgettable moments for guests? Do you love working in a vibrant, luxury setting where every day is an adventure? Marriott International is on the lookout for a cheerful, detail-loving MClub Concierge to join our amazing team and deliver VIP treatment to our valued members! Let's turn ordinary stays into extraordinary experiences together!

Key Responsibilities:

• Welcome and assist Marriott MClub members with warmth and professionalism.
• Assist with reservations, dining, amenities requests.
• Provide local area and hotel information, ensuring a memorable stay.
• Handle member requests, inquiries, and special accommodations.
• Record member preferences to enhance future experiences.
• Collaborate with hotel departments to fulfill guest needs.

Qualifications:

• Outstanding customer service skills and a friendly demeanor.
• Previous experience in hospitality, concierge, or guest services preferred.
• Excellent communication and problem-solving abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Knowledge of local attractions and hotel amenities is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Why Join Marriott?

• Be part of a globally recognized luxury brand.
• Enjoy competitive compensation and benefits.
• Work in a vibrant, guest-focused team.
• Opportunities for career growth and development.

Responsibilities:

• If applicable, set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.
• Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
• Offer services of ticket agencies, limousine service and tour guide organizations to guests.
• Service each guest comment/complaint according to procedure -escort and service VIP guests.

Qualifications:

Education/Formal Training:

High school education or equivalent experience.

Experience:

One year previous customer service related experience.

Knowledge/Skills:

• Requires knowledge of hotel policies, procedures and services.
• Ability to communicate in English. Second language is desirable.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Excellent hearing required to communicate in person and on telephone frequently.
• Moderate vision required to set-up food display.
• Understand recreational information.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.
• Pushing/pulling small cart.
• Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.
• Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
• Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Environment:

Work inside 95% shift.

Position Type: Temporary Full-Time

Property: UNC Charlotte Marriott

Outlet: Hotel

Category: Front Desk & Guest Services

Address: 9041 Robert D. Snyder Rd

City: Charlotte

State: North Carolina

EOE Protected Veterans/Disability