Assistant Site Manager - Clean Express Auto Wash

Location 10 E Auburn Rd, Rochester Hills, Michigan, 48307 Job Summary As an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers. Responsibilities Maintain high‑quality day‑to‑day on‑site store operations. Lead with integrity and foster a culture of respectful accountability. Strive to exceed sales goals and store growth. Assist in recruiting, developing, and motivating teams. Manage labor and staff scheduling. Effective P&L management through monitoring chemicals, utilities, and other expenditures. Maintain quality assurance through accurate quality control checks. Follow standard procedures for cash management to include daily reconciliations, audits, and deposits. Monitor inventory and supplies and assist with orders. Ensure adherence to all safety protocols and standard operating procedures. Properly address all customer escalations in a calm and collected manner. Learn wash process and equipment to expand knowledgebase. Perform other related duties as required and assigned. Qualifications High school diploma or equivalent required; associate or bachelor’s degree preferred. Minimum of 1 year of leadership experience. At least 2 years of customer service experience, including de‑escalation tactics. Basic IT and computer proficiency, including POS systems and Microsoft Office. Ability to work flexible hours, including weekends. Strong verbal communication skills to effectively engage with customers. Capability to provide and follow clear directions. Ability to coach, mentor, and train. Present a professional image according to appearance guidelines. Ability to close the site at least two nights per week and open as needed. Work Environment & Physical Demands Stand and move throughout the site for the entire shift. Work on feet for an entire shift in a fast‑paced environment. Work outside in all weather conditions. Lift up to 25 lbs. Benefits Health care benefits: Medical, Vision, Dental, Company‑Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program. 401(k) with up to 4% company match. Recognition programs. Ongoing training and professional development. Unlimited Wash Club membership. 50% off retail items. Company‑provided uniforms. Educational reimbursement. Paid vacation (per Employee Manual). Equal Employment Opportunity Statement Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. #J-18808-Ljbffr