International Logistics Specialist

International Logistics Specialist

The International Customer Support Specialist II is responsible for international logistics tasks including coordinating ocean and air shipment bookings, entering accurate details shipment data into transportation management software, track and trace, entering shipment financial entries into system, communicating with international customers and supporting international account management team. This role will demonstrate ownership of partnership with the international account management team in a fast paced international logistics environment. This position is based at our Frisco, TX office and will follow a hybrid schedule—onsite three days per week and remote two days—after the first 90 days of employment. Standard department hours are Monday through Friday, 8:00 AM to 5:00 PM.

What the Candidate Will Do

• Request international multi-mode ocean and air bookings details from international carriers and providers
• Create shipments and accurate data entry of shipment and book data details in global transportation management software
• Coordinate service requirements and standards to vendors and supply chain partners
• Communicate service issues to customer or management via multiple methods of communication: email, messaging or phone calls
• Monitor and update shipment status information
• Accurately enter shipment financial details such as carrier costs and customer fees into operating software, post payments and invoices
• Ensure operational compliance for US regulatory requirements for export and import shipments. Specific instructions for requirements will be shared via in role training
• Maintain international customer profiles and relevant customer information
• Analyze customer data for reporting or quarterly business reviews
• Cross-train with team members for continuous education and advancement opportunities

Basic Qualifications

• High school diploma or GED equivalent
• 1-2 years of related experience

Preferred Qualifications

• College degree in business, logistics or other related field
• Experience in customer service logistics support for international account management
• Intermediate knowledge of export and import processes
• Basic knowledge of MS Office software