Consultant II International Relocation - US Based Remote

International Assignment Consultant II - remoteJob DescriptionThe IAC serves as the "navigator" of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: administering relocation policy/program for assignees; fully understanding and counseling the International Life Cycle Milestones; counseling on all authorized benefits and services, coordinating the shipment of household goods, destination services and expense management.MAJOR DUTIES AND RESPONSIBLITIESMaintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement;Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policiesManage CAD report to ensure Service Status Maintenance compliance and move milestonesMaintain and enhance relationships with internal Cartus departments and external suppliers.Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements;Identify areas of improvement; relating to services, processes and policies;Recognize, identify and promote opportunities to generate increased revenueParticipate in special projects as neededEDUCATION AND EXPERIENCEBachelor's degree or equivalent work experience required.Previous experience with international relocation, living or working abroad preferred2-3 years customer service experience requiredDemonstrates ability to be proactive and excel in a fast paced environmentProficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.)Exemplary written and verbal communication skillsKEY COMPETENCIESCustomer advocacy and superior customer service skillsClear and concise written and verbal communication skillsStrategic thinker - strong judgment and decision making skillsInterpersonal / Influencing skillsDetail oriented; ability to multitaskStrong relationship management skills;Organizational and planning skills;Proficient in being proactive;Excellent problem analysis and problem solving abilityAbility to understand and adapt to customer, client and business needs;Interest in growth opportunities;Independent thinker, who also works well in a teamCultural awarenessInnovative and resourcefulAbility to be flexibleManage stress and pressureEEO Statement: EOE including disability/veteranJ-18808-Ljbffr