Retail Store Manager

About Us Burlington Station is a unique North Shore shopping destination offering gifts, sweets, specialty items, a coffee bar, and regular experiences and events. We are looking for a hands-on Retail Floor Manager who thrives in a fast-paced environment and enjoys leading a team while delivering an exceptional guest experience. We are a faith-centered business. Our leadership team begins meetings in prayer, and we intentionally view our work through what God is doing in and through our company. We believe strong values create strong businesses, and we strive to operate with integrity, gratitude, responsibility, and care for people. Applicants do not need to lead spiritually, but should be comfortable working in an environment where faith is openly part of our culture and decision-making. This role leads the sales floor and coffee bar — keeping them organized, stocked, clean, welcoming, and actively selling. You will help guests find what they came for (and what they didn't know they needed) while training the team to do the same. Position Overview The Retail Floor Manager oversees daily floor and coffee bar operations, supervises staff, manages scheduling and labor efficiency, maintains inventory accuracy, and communicates product needs to buyers. This role works actively on the floor — coaching employees, assisting customers, driving sales, and maintaining high store standards. This position is accountable for monthly sales performance and leading the team to hit store sales targets. Key Responsibilities Team Leadership & Staff Management Supervise and support retail and coffee bar associates during shifts Create and manage the employee schedule Maintain staffing levels within the store's labor budget Assign daily tasks and ensure team accountability Train and coach staff on customer service, product knowledge, and conversational selling Teach team members how to recommend add-on purchases Assist with training new team members Help maintain positive team culture and morale Address minor performance issues and communicate with ownership/management Sales & Guest Experience Actively engage customers and guide purchases Help customers find products — including items they didn't initially plan to buy Model strong selling behaviors for the team Lead by example on upselling and add-on sales Monitor daily and monthly sales performance Lead the team to achieve monthly sales goals Sales Floor & Coffee Bar Operations Ensure retail floor and coffee bar stay fully stocked, organized, and efficient Maintain food safety and cleanliness standards in beverage service area Monitor high-traffic areas and adjust staffing as needed Step in to assist customers and support sales during busy periods Open and/or close the store when scheduled Inventory & Merchandising Run regular cycle counts and investigate discrepancies Notify buyers when inventory is running low Coordinate restocking from back stock Monitor coffee bar supplies and communicate reorder needs Assist with merchandising, seasonal displays, markets, and events Cleanliness & Store Standards Maintain cleanliness throughout the store and beverage areas Ensure product displays remain neat and presentable Enforce daily cleaning checklists Keep storage and workspaces organized and safe inventory management loss prevention merchandising performance management point of sale systems retail budgeting and retail event coordination About Lighthouse Vision Burlington Station is proud to be part of the Lighthouse Vision family of companies. Founded in 2019 by Chris Swanson, Lighthouse Vision is a faith-based holding company that acquires, builds, and grows exceptional businesses across manufacturing, hospitality, service, B2B, real estate, and other industries. We believe business can be a powerful force for good—creating lasting value for customers, employees, and the communities we serve while operating with integrity, pursuing excellence, and serving others with purpose. Our mission is to build organizations where people are empowered to grow personally, professionally, and spiritually while making a meaningful impact through their work. Whether you're serving customers, leading a team, or driving growth, you'll be part of an organization committed to stewarding businesses that honor God, create opportunity, and stand the test of time. #J-18808-Ljbffr Lighthouse Vision