Teller- Universal Associate

Job Description

Job Description

ARE WE THE COMPANY FOR YOU?

Are you looking for a position that you can really enjoy? Resound Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment. We are looking for a full time Universal Associate (Teller) to join our growing team! This position is located at our Franklin location.

ABOUT RESOUND CREDIT UNION:

Resound Credit Union currently has seven locations that surround the Nashville area. These locations serve over 45,000 members. Founded in 1955, Resound Credit Union is guided by the philosophy of people helping people . At Resound, we not only offer the most competitive rates possible, but also provide exceptional service to our members and their families. We are Not for profit, Not for Charity, but for Service .

IS THIS POSITION FOR YOU?

We are looking for someone who is engaging and energetic to provide exceptional service to the members at Resound Credit Union. As a Universal Associate, you will provide quality service to our members by processing transactions accurately in accordance with established policies and procedures and educating about our products and services. This position is the "frontline" of the credit union and is a key role in achieving our member satisfaction.

DUTIES AND RESPONSIBILITIES:

1. Process member transactions, including, but not limited to, deposits, loan payments, cashier's checks, transfers, check cashing, withdrawals, and bank-to-bank wires.
2. Proofs and verifies transactions. Examines documents for endorsements and negotiability. Detects and resolves discrepancies.
3. Is alert and aware to help prevent fraudulent activity or errors that would result in a loss to the credit union.
4. Performs account maintenance, creates debit cards, and orders checks. Completes various forms associated with account ownership and member authorizations.
5. Cross-sells and promotes Resound Credit Union products and services.
6. Balances daily transactions and verifies cash and check totals. Investigates and resolve out-of-balance conditions. Purchases and sells funds to the vault as needed to keep cash drawer at required levels.
7. Understands and adheres to all applicable banking regulations and Resound policies and procedures.
8. Responds to member questions and direct them to other staff as needed.
9. Stays informed and knowledgeable of all credit union rates, fees, products, and promotions to assist the members with financial needs. Actively cross-sells products and services.
10. Provides information to members concerning different types of consumer loans, credit cards, terms, interest rates, and potential documentation needed for the loan.
11. Educates members on technology and digital solutions offered by Resound Credit Union.
12. Attends required training and department meetings as directed by the Branch Manager and Training Manager.
13. Keeps work area clean, secure, and well-maintained.
14. Ensures all required documents are imaged.
15. Ensures confidentially of all sensitive information including members' data.
16. Abides by all security and robbery procedures.
17. Assists with training other staff members as assigned.
18. Performs other duties as requested.

JOB SPECIFICATIONS:

• High school diploma or equivalent is required. Some college or specialized financial services training is preferred.

• One year of teller experience is preferred. Minimum one year of customer service and/or sales experience with cash handling is required.

Physical, mental and visual requirements

• The duties of this job are varied and are primarily designed to accommodate members. To efficiently meet the service needs of members, the job often requires the ability to alternate between standing, sitting and walking. Many of the duties are performed with a personal computer and require manual dexterity and accurate visual observation. Manual dexterity is also needed to quickly and accurately handle cash and essential documents. Excellent verbal and audio communication skills are needed to serve the members. The volume and nature of the duties of this job require the physical and mental stamina to withstand occasional periods of high stress.

Personal qualifications

• This is a highly visible, public contact position. A "people-oriented" personality, with a professional, caring, friendly, and sincere attitude is required. Company loyalty, a positive attitude, and dependability should be demonstrated in this position. Must be able to function as a team player and cooperate with co-workers, members, and business associates.