Restaurant Manager

Job Title

The incumbent is expected to lead a multi-million-dollar business. Their main responsibilities include managing day-to-day operations, overseeing team members and shift supervisors, and building the capabilities of the team. They are also responsible for fostering a strong store culture, providing exceptional customer service, and coaching team members.

Essential Duties

• Perform and direct overall restaurant management including inventory and cash control systems. • Ensure that all local and national health and food safety codes are maintained, and company safety and security policies are followed. • Recruit, hire, train and develop high quality team members. • Maintain a positive work environment dedicated to promoting our culture and values. • Responsible for all food and beverage quality, service, and cleanliness standards within the restaurant • Ensure that operational and training standards are consistently maintained. • Respond to customer concerns, both written and verbal, with the ability to creatively solve problems. • Conduct performance evaluations and recommend promotions or corrective actions when necessary. • Create a happy and safe work environment. • Ensuring restaurant plans and marking incitive are being implemented. • Holds team members accountable for by performance management process. • Recognizes employees for exceptional performance and embodying or core values using Our RBD Value Card to reinforce breakthrough results and to help them and you become a values Ambassador

Core Competencies

Adaptability & Accountability: Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility for own actions.

Analytical Skills: Synthesizes complex or diverse information, prioritizes projects and determines the best way of meeting deadlines and requirements.

Attendance & Punctuality: Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointments on time.

Business Ethics: Works with integrity, adheres to high ethical standards, upholds organizational values, and abides by written policies. Avoids the perception of conflicts of interests and abides by all regulatory requirements.

Communication: Expresses ideas and thoughts both verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, writes clearly and informatively and edits work for spelling and grammar. Presents accurate numerical data effectively.

Compliance: Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state and federal requirements in accordance with his/her respective job duties and responsibilities.

Confidentiality: Maintains a high degree of confidentiality.

Customer Service: The extent to which the Team Member provides prompt and high-quality service to team members, vendors and internal/external customers.

Judgment: Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and takes responsibility for communication including what is heard.

Organization: Maintains clean, functional workspace, continuous workflow to meet daily/weekly/monthly deadlines.

Safety: Attends required safety meetings, follows the Injury and Illness Prevention Plan (IIPP) and reports unsafe conditions, keeps workplace in safe condition.

Teamwork / Morale: Treats others with respect and courtesy, gives and welcomes feedback, inspires the trust of others, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations. Engages consistently in professional behavior.

Training: Completes company required training timely.

Leadership & Management: Reacts well under pressure and is accessible. Carries out required performance management processes and timekeeping responsibilities. Identifies disciplinary situations or employee conflict and manages communication appropriately. Assures confidential interchange with subordinates as appropriate. Demonstrates and instills in others an appropriate sense of urgency.

Other Duties: • Attending staff, departmental, and required meetings. • Following cash handling, safety, and security procedures. • Adhering to KFC and City/State/United States safety regulations. • Demonstrating knowledge of and compliance with RBD's Human Resources policies and processes.

Experience & Education

Previous customer service or cashier experience desirable.

Computer & Software Skills

Proficiency using Microsoft Office suite (Word and Excel)

Physical & Mental Requirements

• Standing
• Walking
• Sitting
• Stooping/Bending
• Using hands to finger, handle or feel (computer operation)
• Reaching with hands and arms
• Push/Pull up to 90lbs up to 30 feet
• Lifting of up to 25 lbs.
• Talking and hearing: Clear speech and good hearing both face to face and on the phone; hears well in noisy social environments.
• Seeing: Clear vision at 20 inches or less with or without corrective lenses; vision sufficient to drive motor vehicles safely with or without corrective lenses

Reasoning & Mental Abilities

Uses critical thinking skills to interpret information furnished in written, oral or schedule form. Makes sound decisions and sets goals based on available information and evaluates situations and requirements to plan and adjust work accordingly. Projects accurate future occurrences based on current or historic data. Must be able to work with supervision; able to make decisions about the severity of variable situations and evaluate the most appropriate response; able to make appropriate decisions related to customer requests.

Hazards

Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents, biohazards such as bloodborne pathogens, sewage, or building waste.

Equipment Use

Deep Fryers, pressure Fryer's ovens, soda machines, safe, registers, POS Systems. I acknowledge receipt of this job description: - This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.