Security Service Technician (union)

Job Title

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Job Description

Responsible for designing, installing, and servicing the software and hardware for integrated applications following governing codes and standards. Design, install and service various types of communication applications to include wireless and LAN/Wan based security, fire, video surveillance and access control solutions following governing codes and standards.

Responsibilities

• Design installs and services the software and hardware for integrated systems/applications without supervision.
• Completes system and network programming as required.
• Locates and clears trouble with damaged equipment or wiring, readjusts equipment, repairs or replaces inoperative equipment and test for proper operation.
• Maintains as a positive liaison between Tyco IS and the customer to ensure proper communication is filtered through the Tyco IS and the customer organization while maintaining a high degree of professionalism and customer satisfaction.
• Coordinates testing and final acceptance of system/application with the customer, police, fire or other agencies as required.
• Ensures proper application of systems products to meet customer requirements.
• Responsible for engineering, configuration, installation, maintenance and support of data/video communication networks including wireless and IP solutions.
• Develop and provide training and technical support tools for users with varying levels of IT, Security and Fire knowledge and competence.
• Construct and maintain up-to-date and accurate documentation of security, fire and network configurations, diagrams and programming records. Create detailed security, fire and networked server documentation, including physical diagrams, logical diagrams, IP address schemes and asset management and database designs.

Qualifications

Required

• Associate's degree preferred or equivalent work experience.
• High School Diploma required.
• Variety of Security, Fire and communication manufacturer product certifications.
• State and Local Certifications as required.
• Have the aptitude and or the years of experience capable of designing, installing, inspecting and repairing integrated systems/applications.
• Experience with Software House, American Dynamics, Bosch, DMP, and other Enterprise Level Access Control systems, CCTV and IP video systems.
• Have the aptitude and experience in wireless and LAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers.
• Experience with and solid working understanding of Cisco switches, routers, IOS software and diagnostics.
• Good working knowledge of required technical hardware such as Cisco Routers, CSU, DSU, bridges, multiplexers, servers and switches; knowledge of building, configuring, and troubleshooting campus networks and remote access networks using Cisco Catalyst multi-layer switching technologies over high-speed Ethernet and Cisco routers connected to wired and wireless LANs
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Manage multiple tasks and resources.
• Client/Server diagnostic support skills to understand how applications communicate within LAN/WAN/MAN networks and over the Internet.
• Good understanding of IP Backbone Architecture, TCP/IP protocol.
• Strong analytical and troubleshooting skills.
• Ability to effectively interact with internal organization and customer representatives and be a team player at all levels.
• Possess a high level of PC literacy.
• Must possess advanced knowledge of designing, installing, inspecting and repairing integrated systems/applications.
• Ability to work independently or in a team environment.
• Must be willing to work on call rotation.
• Must have a valid driver license.
• Ability to occasionally travel out of town to customer locations and training.
• Must be available after hours to provide off-site software and hardware support and if required on-site support to resolve system failures for integrated applications.

Preferred

• Project Management will be an optional requirement.
• Cisco Certifications (CCNA or higher) and SE or FE, MCSE Preferred unless required for a customer need than this would be required.
• NICET Access Control and Close Circuit TV preferred.

Pay Range: $30.00 - 35.00hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here.