Night Auditor

Night Auditor

The Night Auditor is expected to provide excellent customer service to all guests they encounter. Excellent service requires offering ultimate service with a smile and promoting the brand standards we are known for uncompromised service with a focus on guest satisfaction. This position is responsible for ensuring all guest-related financials are accurately entered and accounted for, reporting this information up the chain, and making corrections as necessary.

Job Requirements

Complete all brand required training
Complete all required Safety & Health training
On a daily basis, perform all audit procedures as set forth by the hotel and company
Verify the status of all wake-up call requests and ensure they are properly handled
Balance all cash receipts and work performed during the audit shift
Make deposits of cash
Prepare the front office for the 'A' shift and reset day's business
Act as a guest service representative and manager on duty during the evening hours
Act as PBX operator during the audit shift
Attend and actively participate in all front office meetings
Participate in all training and cross training programs
Take the initiative to greet guests in a friendly and warm manner
Perform any job-related duties as requested by supervisor

Necessary Skills

Ability to understand and use math concepts to manage hotel financials and clearly communicate financial information
Ability to communicate effectively in both verbal and written form
Ability to carry out specific oral or written instructions with precision
Willingness and ability to adapt as necessary to meet business demands
Focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
Mastery of basic mathematic concepts including an ability to subtract, multiply, add, and divide all units of measure, compute ratios, rate, and percentages, draw and interpret bar graphs, perform basic arithmetic computations involving American monetary units

Physical Requirements:
Must be able to stand for extended periods of time
Must be able to climb stairs
Must be able to thrive in a fast-paced environment
Must be able to use a ladder and step stool
Must be able to lift up to 10 pounds frequently and 25 pounds periodically
Must be able to pull up to 25 pounds occasionally
Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)

Our Culture

24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the "WOW" factor to every guest contact and adding TEAMWORK central to every endeavor. Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.

Benefits

24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels. Compensation: $16.00 per hour