Security Dispatcher

Job Description

Job Description:\n\nSECURITY DISPATCHER Experienced Dispatch & Communications Professionals Company: Blackwater Public SafetyLocation: Azusa, CaliforniaEmployment Type: Full-TimeDepartment: Operations / Communications Center POSITION OVERVIEW Blackwater Public Safety is seeking an experienced and highly dependable Security Dispatcher to join our Operations and Communications Center. The Security Dispatcher serves as the central communications point between Blackwater Public Safety's field personnel, supervisors, clients, residents, law enforcement, fire/EMS, and other emergency service providers. This is a fast-paced communications and operations position requiring the ability to monitor multiple systems, answer incoming calls, communicate over radio, dispatch field personnel, document incidents, monitor officer activity, and make sound decisions—often while handling multiple events simultaneously. THIS IS NOT AN ENTRY-LEVEL SECURITY POSITION. IMPORTANT: These are mandatory pre-screening questions. This position requires prior professional dispatch, communications, or high-volume call center experience. Applicants who do not meet the minimum experience requirements may not be considered for an interview. Please provide specific and accurate information in your responses. Blackwater Public Safety is strongly seeking applicants with previous professional dispatch, public safety communications, security dispatch, alarm monitoring, logistics dispatch, transportation dispatch, or high-volume call center experience. Candidates whose experience consists primarily of unarmed or armed security patrol without prior dispatch or high-volume communications experience may not be considered for this position. PRIMARY RESPONSIBILITIES 1. DISPATCH & COMMUNICATIONSDispatch security officers to routine, priority, and emergency calls for service.Monitor radio communications and maintain professional radio discipline.Track officer status, availability, and locations throughout the shift.Coordinate responses between field personnel and supervisors.Prioritize calls based on urgency, officer availability, and operational requirements.Relay information accurately, clearly, and efficiently.Maintain continuous communication during active incidents.Recognize when incidents require escalation to a supervisor or emergency services. 2. INCOMING CALLS & CUSTOMER SERVICEAnswer incoming emergency and non-emergency telephone calls.Determine the nature and urgency of each call.Obtain accurate information from callers.Communicate professionally with residents, property managers, clients, officers, vendors, and members of the public.Handle difficult, upset, or demanding callers while maintaining professionalism.Determine the appropriate response and communicate information to the appropriate personnel.Maintain confidentiality when handling sensitive information. 3. MONITORING & SURVEILLANCEMonitor CCTV and surveillance systems.Monitor alarm notifications and security alerts.Monitor access control systems and other security platforms.Monitor GPS and vehicle tracking systems.Monitor officer activity and required patrol activity.Identify suspicious, unusual, or potentially hazardous activity.Initiate appropriate response procedures when an incident is identified. 4. EMERGENCY RESPONSE COORDINATIONReceive and process emergency calls and security alerts.Dispatch officers to emergency situations.Contact law enforcement, fire, EMS, or other emergency services when appropriate.Provide responding personnel with accurate and relevant information.Maintain communication during active incidents.Follow established emergency response procedures.Immediately notify supervisors of significant incidents. 5. INCIDENT REPORTING & DOCUMENTATIONCreate accurate, detailed, and timely incident reports.Maintain dispatch logs and communication records.Document officer activity and significant events.Record calls for service, dispatches, cancellations, and responses.Document emergency responses and notifications.Ensure all required information is accurately entered into company systems.Maintain professional documentation suitable for review by management and clients. 6. OFFICER TRACKING & ACCOUNTABILITYMonitor officer locations and activity.Track officer check-ins and status changes.Identify missed check-ins, communication issues, or unusual activity.Notify supervisors of officer accountability concerns.Assist management in maintaining operational coverage.Document officer call-offs, late arrivals, early departures, and shift coverage issues. 7. STAFFING & SHIFT COVERAGEAssist with identifying staffing shortages.Receive and document officer call-offs.Contact available personnel regarding open shifts when directed.Assist supervisors with emergency staffing coverage.Communicate staffing issues to the appropriate management personnel.Maintain accurate records regarding shift coverage. 8. TECHNOLOGY & COMPUTER OPERATIONS The Security Dispatcher will be expected to operate multiple computer systems simultaneously, including security, dispatch, communications, scheduling, reporting, and surveillance platforms. Responsibilities may include:Dispatch softwareGPS/vehicle trackingCCTV surveillanceAccess control systemsAlarm monitoring platformsIncident reporting softwareEmail and communication platformsScheduling systemsMicrosoft Office and other computer applications Candidates must be comfortable learning new software and navigating multiple applications simultaneously. REQUIRED EXPERIENCE Applicants Must Have Professional Dispatch or High-Volume Communications Experience Blackwater Public Safety is specifically seeking candidates with experience in one or more of the following:Security DispatchPublic Safety DispatchLaw Enforcement Dispatch911 CommunicationsEmergency Communications CentersAlarm MonitoringSecurity Operations Centers (SOC)Transportation DispatchFleet DispatchLogistics DispatchHigh-Volume Call CentersCustomer Service Call CentersMilitary Communications Minimum of 2 years of relevant professional experience strongly preferred. Candidates with substantial comparable experience may be considered at management's discretion. Important: Security guard experience alone does not satisfy the preferred dispatch experience requirement. This position requires experience communicating with multiple individuals, processing information quickly, documenting activity, using computer systems, and maintaining composure in a high-volume environment. REQUIRED QUALIFICATIONS Applicants must:Be at least 18 years of age.Possess a High School Diploma or GED.Have previous dispatch, call center, communications, or comparable experience.Possess strong computer skills.Be comfortable operating multiple computer applications simultaneously.Possess strong verbal and written communication skills.Have excellent telephone etiquette.Demonstrate strong typing and data-entry skills.Be highly organized and detail-oriented.Be able to prioritize competing tasks.Be able to remain calm under pressure.Demonstrate sound judgment and decision-making skills.Maintain confidentiality regarding company, client, employee, and incident information.Maintain reliable attendance and punctuality. TYPING & COMPUTER SKILLS Because dispatchers are required to document information while simultaneously communicating with callers and field personnel, candidates must demonstrate adequate typing and computer proficiency. Candidates should be capable of:Typing accurately while communicating over the telephone or radio.Entering information into dispatch/reporting systems.Navigating multiple computer programs simultaneously.Reading and responding to emails.Searching databases and retrieving information.Accurately documenting names, addresses, vehicle information, incident details, and other critical information. A typing and computer skills assessment may be administered during the hiring process. A minimum typing speed of approximately 40–45 WPM with acceptable accuracy is preferred. MULTITASKING & DISPATCH ASSESSMENT Because of the nature of this position, selected candidates may be required to complete a practical assessment before receiving a final employment offer. The assessment may include:Answering a simulated incoming call.Obtaining and documenting critical information.Prioritizing multiple calls for service.Dispatching an officer to a simulated incident.Monitoring radio traffic.Entering information into a computer system.Creating a basic incident report.Responding to changing circumstances during a simulated emergency.Demonstrating professional radio and telephone communication. Candidates must demonstrate the ability to multitask while maintaining accuracy. SCHEDULE & AVAILABILITY Security operations occur 24 hours a day, 7 days a week. Applicants must understand that this position may require:Overnight shiftsEvening shiftsWeekend shiftsHoliday shiftsOvertimeExtended shifts during emergenciesSchedule adjustments based on operational needsMandatory overtime when necessary to maintain communications-center coverage Candidates must be able to reliably report to work for their assigned schedule. Schedule availability will be discussed during the interview process. WORK ENVIRONMENT The Security Dispatcher works primarily within a professional communications/operations center. The position requires extended periods of sitting and continuous use of computers, telephones, radios, surveillance systems, and other communications equipment. The dispatcher may be required to:Monitor multiple computer screens.Answer multiple calls.Communicate with multiple officers simultaneously.Monitor radio traffic.Monitor surveillance systems.Enter information into computer systems.Make rapid decisions.Handle stressful or emotionally charged situations. The position requires sustained concentration and attention to detail throughout the entire shift. IDEAL CANDIDATE The ideal candidate is someone who is already familiar with the demands of dispatch or high-volume communications work. We are looking for someone who:Does not become overwhelmed easily.Can remain calm when several things are happening simultaneously.Can communicate clearly and professionally.Can listen while entering information into a computer.Can prioritize multiple calls and tasks.Understands the importance of accurate documentation.Takes attendance and punctuality seriously.Can work independently without constant supervision.Is comfortable making decisions within established procedures.Understands that dispatch is an operational position requiring constant attention.Works well as part of a communications team.Takes pride in providing professional service to officers, clients, and the public. WHAT WE ARE LOOKING FOR Blackwater Public Safety is not simply looking for someone who wants to work in security. We are looking for an experienced communications professional who understands what it means to sit at the center of an operation and coordinate multiple moving parts. Previous experience in a dispatch center, call center, emergency communications center, alarm monitoring center, transportation/logistics dispatch environment, or similar high-volume communications operation is strongly preferred. If you have experience managing multiple calls, communicating with personnel in the field, documenting incidents, operating multiple computer systems, and remaining calm under pressure, this may be an excellent opportunity for you. HIRING PROCESS Qualified applicants may be required to successfully complete several stages of the hiring process, including:Application ReviewTelephone/Initial ScreeningDispatch Experience VerificationIn-Person InterviewComputer/Typing AssessmentDispatch Multitasking AssessmentBackground InvestigationEmployment & Reference VerificationDrug Screening, if applicableFinal Management ReviewNew Hire Orientation & Training Employment is contingent upon successfully completing all applicable pre-employment requirements. TRAINING Although prior dispatch experience is strongly preferred, selected candidates will receive training on Blackwater Public Safety's specific:Dispatch proceduresRadio proceduresEmergency response protocolsReporting requirementsClient-specific proceduresOfficer tracking systemsSurveillance systemsDispatch softwareIncident documentationCompany policies and procedures Prior dispatch experience does not eliminate the requirement to successfully complete Blackwater Public Safety training. WHY JOIN BLACKWATER PUBLIC SAFETY? Blackwater Public Safety provides professional security and public safety services to residential communities, commercial properties, schools, municipalities, and other clients throughout Southern California. Our Communications Center plays a critical role in supporting our field personnel and maintaining service quality for our clients. As a Security Dispatcher, you will be an essential part of the operation and will have a direct impact on officer safety, client service, incident response, and daily operations. EQUAL OPPORTUNITY EMPLOYER Blackwater Public Safety is an Equal Opportunity Employer committed to maintaining a professional, diverse, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. \n\nCompany Description:\n\nBlackwater Public Safety is a rapidly growing, state-licensed Private Patrol Operator proudly serving the Los Angeles, Riverside, and San Gabriel Valley regions. We’re actively seeking dedicated and professional Security Officers; both armed and unarmed to join our team. We specialize in delivering reliable, high-quality patrol and guard services tailored to meet the unique needs of our clients. At Blackwater, you'll be part of a supportive, mission-driven team with opportunities to gain hands-on experience, build new skills, and advance your career in the security industry.

Company Description

Blackwater Public Safety is a rapidly growing, state-licensed Private Patrol Operator proudly serving the Los Angeles, Riverside, and San Gabriel Valley regions. We’re actively seeking dedicated and professional Security Officers; both armed and unarmed to join our team. We specialize in delivering reliable, high-quality patrol and guard services tailored to meet the unique needs of our clients. At Blackwater, you'll be part of a supportive, mission-driven team with opportunities to gain hands-on experience, build new skills, and advance your career in the security industry.