Account Manager - Global Forwarding

Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a select portfolio within our Global Forwarding business, making a direct impact on revenue growth and customer loyalty. In this role, you will build trusted relationships with key stakeholders, identify new opportunities, and deliver strategic logistics solutions that help customers optimize their global supply chains while expanding business with C.You will partner cross-functionally to lead account strategy, uncover growth opportunities, and ensure exceptional execution that delivers measurable results for both customers and the organization. If you thrive on relationship building, problem solving, and creating value for customers, we encourage you to apply today. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy. Retain, grow, and strategically manage a portfolio of customer accounts Build strong relationships with customer contacts at multiple levels to deepen engagement and uncover business needs Lead regular business reviews using analytics, market insights, and performance trends to identify growth opportunities Present strategic solutions that increase customer value, expand services, and support long-term account retention Identify opportunities to further penetrate accounts by positioning C.Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendations Support new business implementation, including account setup, documentation, compliance requirements, and c-codes Manage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metrics Collaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goals Contribute to annual account planning, budgeting, and growth strategies that drive measurable business results High school diploma or GED Ability to travel up to 25% (domestically/internationally) Bachelor’s degree from an accredited college or university Strong analytical and problem-solving skills to adapt to ever-changing tasks and customer needs; ability to make data-driven decisions Robinson’s service portfolio, business strategies and technology systems Proficient in Microsoft Office Suite of programs We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Robinson, we’re building an inclusive workplace where all employees feel they belong. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. EOE\Disabled\Veteran Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. Three medical plans which include Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.Paid time off to volunteer in your community Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities