Retail-to-Business Sales Associate (St. Thomas)

Job Description

Job Description

Base + commission

Brava by One seeks a Retail-to-Business Sales Associate to drive transactional SMB sales through a blended model: door-to-door , retail , and pop-up/community events . This quota-carrying role focuses on FTTP migrations , Brava Bundles , and mobile , using CRM tools to manage leads, document orders, and route more complex opportunities to the appropriate team.

KEY RESPONSIBILITIES

Sales & Channel Coverage (Door-to-Door, Retail, Pop-Ups)

• Sell Across Channels: Close transactional SMB (and as needed, consumer) sales through door-to-door activity, retail locations, and pop-up events.
• Build & Manage Pipeline: Prospect, qualify, and follow up; log activity in CRM and maintain accurate orders/documentation for activation.
• Retail & Pop-Ups: Deliver an engaging in-store/event experience, capture leads, and drive conversions.
• Core Sales Focus: Drive FTTP migrations , Brava Bundles , and mobile activations; clearly communicate pricing, promotions, and value.
• Escalate Complex Opportunities: Identify needs beyond transactional scope and route to the appropriate business sales resource; own the handoff and follow-through.
• Targets & Readiness: Meet monthly goals and activity metrics; stay current on products, offers, and selling motions.

Customer Retention & Growth

• Lead Follow-Up & Conversion: Work leads from field, retail, and pop-ups; convert via outbound calls, follow-ups, and appointments as needed.
• Upselling & Cross-Selling: Maximize revenue by recommending the right mix of services, including Brava Bundles and mobile, and by identifying opportunities to migrate eligible customers to FTTP.
• Retention & Win-Back: Address at-risk and former customers by coordinating basic service/billing support and presenting right-fit offers, upgrades, and current promotions.

Retail Operations & Customer Experience

• Activation & Basic Support: Guide purchases/activations (including mobile) and assist with basic setup or minor troubleshooting as applicable.
• Standards & Reporting: Support merchandising/marketing execution, follow inventory/loss-prevention practices, and complete required paperwork and opening/closing tasks.
• Community Presence: Participate in pop-ups/community initiatives; represent the brand professionally and collaborate to deliver a consistent experience.

KNOWLEDGE & EXPERIENCE

• 2+ years customer-facing sales experience (telecom/wireless/connectivity preferred).
• Retail sales experience and comfort working in the field (including door-to-door); strong time management.
• Salesforce preferred (or similar CRM/POS); accurate documentation and reporting.
• Able to work independently across locations and collaborate effectively with a team.
• Proven ability to meet sales targets and activity metrics.
• Detail-oriented; strong problem solving in order processing and issue resolution.
• Clear verbal/written communication; able to explain technical products simply.
• Proficient with Microsoft Office/Teams; able to learn order-entry and configuration tools.

Schedule & Work Environment : Flexible schedule (evenings/weekends/holidays as needed) with local travel between retail locations, pop-up events, and door-to-door territories.

About the Company

ATN International: A leading provider of communications, infrastructure, and services.

Brava: An ATN segment supporting international B2B strategy. Brava simplifies how companies do business by streamlining technology and delivering solutions that help organizations evolve and adapt.

DISCLOSURES

Duties require sufficient mobility, vision, and communication to perform essential functions. We are an Equal Opportunity Employer and support veterans and individuals with disabilities. Reasonable accommodations may be available for individuals with disabilities.

Management reserves the right to change this job description at any time according to business needs.