Debit Card Dispute Resolution Specialist

Debit Card Dispute Resolution Specialist

Location: Pensacola, Florida (Hybrid)

Role Overview

This role involves reviewing, processing, and resolving Debit Card dispute claims. The specialist will research and process chargebacks, arbitration, or compliance cases with other financial institutions through Visa/Mastercard. The position requires responding to escalated member inquiries and resolving disputes directly with merchants while remaining informed of threats to account security and loss prevention risks.

Key Responsibilities

• Review, process, and resolve routine Debit Card dispute cases by applying Federal/Visa/Regional network regulations and internal policies.
• Research adjustments and complete documentation to construct cases filed against other financial institutions.
• Request information and documentation to clarify details and resolve dispute cases within mandated time frames.
• Make decisions and recommendations within authorized monetary limits.
• Document, track, and monitor arbitration and compliance in routine cases to prevent financial loss.
• Execute general ledger entries for each case for project balances.
• Identify transactions where chargebacks can be applied and resolve provisional credit adjustments.
• Review dispute cases and research account history to credit back invalid charges or chargeback financial institutions.
• Initiate and respond to communication with members, vendors, and other financial institutions.
• Provide guidance and assist in training new specialists.

Required Qualifications

Experience: Familiarity with PIN-based dispute or signature-based chargeback regulations, processes, and systems. Exposure to accounting, research, or auditing techniques within a financial institution. Experience in financial transaction processing and working in a high-volume, fast-paced environment is necessary. The candidate must have experience assimilating information, analyzing facts, and developing logical conclusions.

Skills: A working knowledge of compliance and regulations related to debit card disputes is required. The role demands the ability to handle multiple tasks simultaneously with accuracy, navigate multiple PC applications, and adapt to new technologies. Effective member service skills, organizational and time management skills, and the ability to interact tactfully in difficult situations are needed. Basic database, presentation software, research, and analytical skills are also required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.