Guest Room Attendant

Job Description

Job Description

ESSENTIAL JOB FUNCTIONS:

• Cleans and services assigned guest rooms, bathrooms, hallways, and public areas according to hotel standards.
• Changes bed linens, makes beds, replaces towels, and replenishes guest room amenities and supplies.
• Vacuums, dusts, mops, and sanitizes all assigned areas to ensure a clean, safe, and welcoming environment.
• Inspects rooms for cleanliness, maintenance concerns, and missing or damaged items; reports issues promptly to the appropriate department.
• Removes trash, soiled linens, and used guest items from rooms and designated areas.
• Restocks housekeeping carts with linens, towels, cleaning supplies, and guest amenities.
• Responds promptly and courteously to guest requests while maintaining privacy and confidentiality.
• Follows proper procedures for handling lost and found items.
• Adheres to all safety, security, chemical handling, and sanitation guidelines.
• Performs deep cleaning projects and other housekeeping duties as assigned by management.

REQUIRED SKILLS AND ABILITIES:

• Must have the ability to communicate in English.
• Self-starting personality with a positive attitude and professional demeanor.
• Maintain a professional appearance and manner at all times.
• Ability to communicate courteously and effectively with guests and fellow associates.
• Must be willing to "pitch in" and assist co-workers while contributing as a team player.
• Ability to follow hotel cleanliness standards, safe chemical handling procedures, and sanitation practices.
• Strong attention to detail with the ability to maintain high standards of cleanliness and organization.
• Ability to work efficiently while managing multiple room assignments and meeting productivity standards.
• Ability to lift, carry, push, pull, and transport up to 30 pounds regularly.
• Ability to move housekeeping carts, linen carts, or equipment weighing up to 100 pounds.
• Ability to stand, walk, bend, kneel, stoop, reach, and perform repetitive motions throughout an entire shift.
• Must be available to work weekends, holidays, and flexibleOur guests are at the center of everything we do. A clean, comfortable, and well-maintained guest room is essential to creating shifts based on hotel occupancy.

PERFORMANCE STANDARDSCustomer Satisfaction:

Our guests are at the center of everything we do. A clean, comfortable, and well-maintained guest room is essential to creating an exceptional guest experience. Every Housekeeping Room Attendant plays an important role in guest satisfaction by maintaining the highest standards of cleanliness while interacting with guests in a courteous, friendly, and professional manner. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

To maintain a positive guest and associate experience, your work habits should consistently meet or exceed hotel standards for cleanliness, productivity, dress, grooming, punctuality, and attendance. You should be adaptable to changing priorities, willing to learn new procedures, able to solve routine problems independently, and ask for assistance whenever needed. Maintaining efficiency while ensuring quality and attention to detail is essential to success in this role.

Safety & Security:

The safety and security of our guests and associates is of the utmost importance to Crescent. Every associate is expected to follow hotel safety and security policies, including proper chemical handling, use of personal protective equipment, safe lifting techniques, reporting maintenance or safety hazards promptly, and protecting guest privacy and security at all times.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. The examples listed above are intended to describe the typical responsibilities and qualifications necessary to perform the job successfully and are not intended to be all-inclusive. Additional job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change at the sole discretion of the Company and does not create an employment contract, implied or otherwise. Each associate remains, at all times, an "at will" employee.

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do.

We understand what it takes to be part of something great. We encourage you to bring your authentic self to work every day, celebrate your accomplishments, and support your career growth. Whether through our health and wellness programs, best-in-class learning and development opportunities, or travel discounts that feed your inner explorer, we are committed to providing the resources you need to succeed.

We are looking for our next great team member to join us on our Populus Denver team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefits plan for eligible associates and their family members
• 401(k) matching program for eligible associates
• Flexible scheduling to support work-life balance
• Discounts at Crescent-managed properties throughout North America for you and your family
• RTD EcoPass