Program Analyst

Job Title

Program Analyst

Duties

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Specific duties include:

• Incumbent serves as the sole team lead and senior program analyst on the Digital Resources Management team, with direct impact on the Compensation Service (CS) digital footprint, including technical support components, SharePoint, and other applications. Serves as a consultant and advisor on CS business applications, systems planning, oversight, and information technology, coordinating with internal and external stakeholders.
• Incumbent leads other team members, including customers assigned to assist the team, to complete tasks from time to time, and provides executive oversight of the team in the absence of the supervisor. As the only lead position on the team, the incumbent is the point of continuity for technical standards and team operations during periods when the supervisor is unavailable.
• Incumbent maintains and executes provisioning, configuration, and decommissioning policies and procedures for SharePoint Online solutions. Develops and customizes SharePoint Online solutions using SharePoint, Power Apps, Power Automate, and Power BI. Administers SharePoint Online site collections, including permissions management, content management, and site configuration. Configures and maintains integration between SharePoint Online and other Office 365 applications such as Teams and OneDrive.
• Incumbent collaborates with agency stakeholders to gather requirements and design innovative SharePoint solutions leveraging the Power Platform. Designs and implements Power Apps and Power Automate solutions to automate processes and improve efficiency, troubleshooting and resolving issues related to SharePoint Online and the Power Platform, including upgrades, migrations, and outages. Maintains proficiency with emerging trends, features, and best practices in SharePoint Online and the Power Platform.
• Incumbent develops requirements, specifications, design, testing, and training documentation to implement more efficient and effective service approaches for VBA's customers, including reviewing, revising, and developing policies and procedures for VBA offices nationwide. Incumbent conducts analysis and audits of data to improve operational effectiveness, working with internal and external stakeholders to represent CS in briefing VA leadership and labor on initiatives and solutions. Serves as a mentor and trainer to team members and provides executive oversight in the absence of the supervisor.
• Incumbent works with teams of Senior Executive Service Directors, technical staff, and subject matter experts to implement CS business system initiatives. Analyzes and identifies program areas for improvement through automation or policy/procedure changes and recommends required changes.
• Incumbent performs project management and analysis tasks, keeping assigned activities on track at all phases. Establishes project milestones and target dates, revises dates to reflect new information and dependencies, and negotiates with management and sponsors/users on scheduling. Furnishes expert advice and technical assistance on proposed policy and procedural changes affecting the processing of veterans' claims and services.
• Incumbent develops effective internal management controls and administrative processes to resolve problematic issues, monitors progress against formal plans, prepares status reports and correspondence, and integrates the work of project teams spanning multiple organizations and locations.
• Incumbent prepares documentation necessary to develop automated interfaces with legacy and other information systems, identifying data elements needed to complete interfaces. Conducts information and training sessions with users and other interested parties.

Work Schedule: Full time, Monday through Friday, 8:00am-4:30pm

Compressed/Flexible: Not Available

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst; 416610

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required