Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative is responsible for supporting sales activities, managing customer accounts, and developing new business opportunities. This includes overseeing the day-to-day management of each account, such as order entry, ensuring product accuracy, coordinating timely delivery, and proactively communicating order confirmations or any issues, ensuring a smooth and reliable customer experience.

Physical Requirements

Stand or Sit (Stationary position), Walk (Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive Motion

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

• Manage customer accounts to ensure timely delivery, quality performance, and customer retention
• Handle inbound and outbound customer communications including phone and email
• Research prospective leads, identify customer buying trends, and provide reports to management
• Collaborate with estimating and internal teams to finalize quotes, pricing, and lead times
• Enter, update, and maintain sales orders and CRM systems for leads, prospects, and customers
• Develop and maintain professional relationships with customers and support customer service needs
• Communicate effectively with customers regarding quotes, orders, and material applications
• Prepare and submit sales reports and performance data as required
• Work closely with sales teams to support growth and meet customer requirements
• Perform additional duties as assigned

Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Strong written and verbal communication skills
• Ability to multitask, organize, and prioritize work effectively
• Strong work ethic, reliability, and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Word, Excel, Outlook, and CRM/ERP systems
• Knowledge of steel products, market conditions, and customer requirements preferred
• Ability to analyze information and support decision-making

Education and Experience

• High school diploma or equivalent required
• Bachelor's degree in business or related field preferred
• 13 years of sales, customer service, or business-related experience preferred

Language Skills

The employee must have the ability to communicate clearly and professionally with customers, coworkers, and management through phone, email, and written communication. Strong listening and customer service skills are required.

Mathematical Skills

The employee should possess basic to intermediate mathematical skills necessary for pricing, cost analysis, order processing, and reporting.

Reasoning Ability

The employee must be able to apply common sense understanding to carry out instructions and solve problems related to customer requests, order processing, and sales activities. The role requires the ability to manage multiple priorities and adapt to changing business needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. The position primarily requires sitting, frequent use of a computer, and communication via phone and email. The employee may occasionally stand, walk, and lift light office materials.

Work Environment

The work environment is primarily an office setting with moderate noise levels and frequent interaction with customers and internal teams. The role may involve working in a fast-paced environment with multiple priorities, deadlines, and customer demands. Occasional interaction with plant operations may be required depending on business needs. Maintaining a clean, safe, and organized workspace is essential.

This job description does not restrict a manager's or supervisor's right to add or remove tasks from an employee's work. The job description can be changed at any time and is not a promise of future employment.