Airline Customer Service and Ramp Agent

Job TitleMust be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.Starting wage $16.00 per hour. Paid Time Off. Must have a valid driver's license. Must pass a 10-year background check and pre-employment drug test. Available to work nights, weekends, and holidays. Must be able to complete required training.General Purpose of JobThis position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.Essential Duties and ResponsibilitiesThe ideal candidate must be people oriented, highly motivated with a positive and friendly attitudeProcessing customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seatsProviding information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangementsHandling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriateEnsures FAA, airline, and airport regulations are followedEnforces safety/security measures and protects sensitive zonesAssists customers with special needs, i.e., customers who need assistance in boardingLoading and uploading baggage on and off the aircraftMarshaling in the planes and pushing back the aircraftExcellent communication skillsMust be well groomed and physically fitWork in extreme outdoor conditionsAbility to push/pull/lift 70 lbs. on a continuous basisAble to read and write English; bilingual skills a plusAbility to work efficiently under time constraintsMust be available to work varied hours including swing and graveyard shifts plus weekends and holidaysOther duties as assigned by the Station LeaderMust be 18 years or olderMust pass a ten (10) year background check and pre-employment drug testMust have authorization to work in the U.S. as defined in the Immigrations Act of 1986Able to attend required trainingValid Driver's licenseComplete all required trainingOnly complete tasks for which you are fully trainedReport any safety hazard or incident immediatelyPhysical DemandsMust be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.Work EnvironmentAirport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.