Technical Account Manager

Job Description

Job Description

The Technical Account Manager (TAM) is a relationship-focused farming sales role responsible for managing and growing a defined portfolio of IT clients that do not currently have a ManagedIT service agreement. The TAM serves as the primary business contact for assigned customers, ensuring a positive client experience, uncovering technology needs, coordinating internal resources, and driving revenue growth through hardware, software, professional services, cloud, security, communications, and project opportunities. The TAM is responsible for client retention, wrevenue growth, strategic account planning, and identifying ManagedIT opportunities when appropriate.

Major Goals and Responsibilities:

Success will be measured by growing revenue within the assigned client base, increasing customer retention, expanding solution adoption, generating qualified ManagedIT opportunities, maintaining strong customer satisfaction, and achieving revenue growth quotas.

What You'll Do 

• Account Management & Client Retention (45%):
  • Maintain executive and operational relationships within assigned accounts.
  • Conduct regular Business Reviews and account planning meetings.
  • Understand client business goals, challenges, risks, and technology initiatives.
  • Align technology initiatives with client business goals.
  • Serve as an escalation point for concerns and coordinate internal resources to ensure client satisfaction.
  • Maintain account documentation, contacts, opportunities, and activities within CRM systems.
  • Identify clients that may be a strong candidate for ManagedIT services.

  Revenue Growth & Opportunity Development (40%):

  • Grow revenue across assigned accounts through cross-selling and upselling technology solutions.
  • Develop and execute account growth plans for their client base.
  • Identify opportunities related to cybersecurity, cloud platforms, unified communications, infrastructure, hardware/software refreshes, licensing, and technical labor.
  • Coordinate with technical resources and vendors to develop proposals.
  • Managed sales pipeline (opportunities) through the entire lifecycle of the sales process.
  • Achieve assigned monthly, quarterly, and annual quota goals.

   

  Team Collaboration & Client Advocacy (15%):

  • Partner with service, project, technical and sales teams to ensure successful client outcomes.
  • Coordinate vendor relationships and customer communications.
  • Assist in smooth client transitions should client adopt ManagedIT services and move to the vCIO model.

What You Have 

• • 4-year degree and/or equivalent sales and account management experience
  • Experience managing business technology accounts and customer relationships
  • Demonstrated success in growing existing accounts and achieving sales quotas
  • Ability to communicate with executives and business decision-makers
  • Strong organization, follow-up, negotiation, and presentation skills
  • Understanding of IT infrastructure, cloud solutions, cybersecurity, communications, and business technology services
  • Ability to work independently and collaboratively within a team environment
  • Authorized to work in the United States on a full-time basis without restriction

About VAF

Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.

At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process.