IT Specialist

Chiron Technology Services Inc. currently has a IT Specialist career opportunity in Annapolis Junction .

Category: IT Specialist II

Clearance: Top Secret/SCI with Polygraph

Type: 24x7 Shift (Mon-Sun 0530-1430 / 1330-2230 / 2130-0630)

Capabilities:

• Provide technical support by resolving issues and answering queries related to computer hardware software network and telecommunications systems via telephone
• Diagnose identify isolate and analyze technical problems using historical database records to determine root causes
• Escalate complex issues to product line specialists as needed to ensure timely resolution
• Maintain and update detailed records and tracking databases to ensure accurate documentation of support activities
• Monitor and identify recurring issues or patterns of problems and notify management for further investigation or action

Qualifications:

• High school diploma or equivlent
• Minimum of five (5) years of experience in Information Technology to include:
  • Providing support to Emergency activities providing general situational awareness of the environment
  • Performing routine and emergency actions and communications
  • Performing routine and emergency actions critical to Operations center support including voice communication message routing and voice and video conference configuration and operation
  • Scheduling and Operating VTC and POLYCOM Teleconferences
  • Identifying when equipment and infrastructure is fully operational partially operational or not operational
  • Performing minor troubleshooting
  • Initiating the appropriate notification procedures to address outages / degradations per relevant checklists SOPs that specify these procedures including submitting trouble tickets

Compensation & Benefits:

• $70K/ year
• Medical dental and vision insurance
• Non-matching 401K - You enjoy our support without having to contribute to get it!
• Basic Life and AD&D Insurance provided at no cost to eligible employees
• Access to Chirons catalog of self-paced training courses
• Two Paid Time Off (PTO)/Retirement Plan Options
• 10K employee referral bonus program

We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race color national origin sex gender identity sexual orientation religion age disability protected veteran status or any other characteristic protected by federal state or local law. If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Required Experience:

IC