Lead Guest Services Associate

Lead Guest Services Associate

WOW! Children's Museum is an equal-opportunity, non-profit 501(c)(3) organization located in Lafayette, CO. WOW! engages families in educational, hands-on learning experiences that connect curiosity, creativity, and discovery.

Team WOW! consists of professionally playful staff who enjoy a positive, energetic, and customer-service oriented work environment. Help enrich the lives of children throughout Boulder County and the Metro Denver area by joining our team!

The purpose of this position is to ensure that all children and families visiting WOW! have a great experience by providing exceptional customer service while maintaining a clean and safe environment. The Lead Guest Services Associate trains incoming Guest Services team members and models proper customer service and WOW! policy. Serves as "manager-on-duty" in the absence of directors.

Employee Classification: Non-exempt, part-time, hourly

Work Schedule: Approximately 32 hours/week. Wednesdays, Thursdays, Fridays, and alternating Saturday/Sundays. Weekend work required. Wed.-Sat.- 8:45am-5:15pm. Sundays 9:45am-6:30pm (at maximum).

Rate: $18.00-$20.00/hour

Reports to: Director of Operations

Essential Responsibilities:

At the Front Desk: Provide exceptional hospitality to children and their caregivers by greeting each visitor, offering information, answering questions and phone calls, and providing general assistance Check in visitors, sell memberships, gift certificates, retail items, or other Museum products via Altru software system

Communicate Museum policies to visitors. Provide basic first aid as needed, and assist in lost child/caregiver response

Train incoming Guest Services staff. Lead Guest Services team with exceptional customer service skills, modeling proper professional behavior and upholding WOW! policies. Serve as "Manager-on-duty" in absence of directors.

Around the Museum: Use CDC-approved cleaning products to disinfect and sanitize exhibits components and public areas. Walk through Museum making sure all thru ways are clear of debris or obstacles

Interact with guests at exhibits and overseeing upkeep of the Art Room and art supplies

Upkeep of bathrooms, snack area, reusable exhibit products, spills, and general cleanliness Cleaning and sanitizing Museum toys using a dishwasher, washer/dryer, and by hand.

Provide assistance with exhibits as needed

Oversee Birthday Parties:

Sundays are open for Private Playtimes/Parties only. Saturdays, birthday parties occur during regular business hours. Birthday party duties include:

Greet party guests, answer questions, assist party families with any needs that might pop up. Process payments in Altru.

Set up party rooms (tables, chairs, etc.), clean rooms between parties, reset for next party

Organize party supplies as needed, including place settings, food orders, etc.

Make confirmation phone calls to upcoming party families.

Place food orders and act as main contact person for partner party suppliers.

Behind the Scenes:

Attend staff meetings as required, via Zoom or in person depending on restrictions.

Keep up to date on Museum policies, standards, and specific language

Participate in training sessions to review known material and learn new material

Assist in additional tasks as assigned by supervisor or other Museum Directors.

Job Qualifications:

High School Diploma/GED highly preferred. College degree preferred.

Bilingual preferred

Demonstrated experience in customer service, retail, museum, and/or education environment

Enjoy working with children and promoting learning through play

Exceptional customer service skills. Must be welcoming, attentive, and responsive to our visitors and colleagues.

Responsible self-starter with problem solving skills

Ability to work in a high-energy, fast-paced environment

Ability to work collaboratively, but independently as necessary

A great sense of humor!

Comfortable cleaning up occasional kid-related messes and spills

Great communication skills with both coworkers and visitors

Proficient computer skills needed with the ability to be trained on Altru Point of Sale and database software and Microsoft Outlook. Previous experience with Altru is a plus.

Flexibility and adaptiveness. Willingness to grow and help WOW! grow.

Availability to occasionally cover other shifts strongly preferred.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

How to Apply

Email resume AND cover letter to View email address on click.appcast.io.