Licensed Customer Success Associate, Missouri

About Figure

Figure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products.
Figure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings ratings from S&P and Moody's on multiple loan securitizations, the first of its kind for blockchain finance.
We're proud to be recognized as one of Forbes' Top 50 Fintech Companies and CNBC's World's Top Fintech Companies.
About the Role

We're looking for driven, customer-focused teammates who are curious about innovative blockchain technology and financial services. As a Licensed Customer Success Associate, you'll work in a call center environment, where your primary responsibility is handling inbound phone calls, chats, and emails from customers. You'll be the voice of Figure, helping people understand our products, navigate the application process, and move confidently through each step of their experience.
In this role, you'll gain deep knowledge of Figure by working in a fast-paced call center environment, by becoming an expert in our products to resolve issues, and move customers confidently through the application process. Your communication skills, problem-solving ability, and attention to detail will drive critical outcomes that support our business goals and elevate the customer experience.
What You'll Do

Be the first point of contact and advocate for our customers
Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
Educate customers on Figure and our products with knowledge and enthusiasm
Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
Gather key insights and assist in process improvement for Figure's products and services and the impact to our customer experience
Provide technical support and troubleshooting on a variety of potential issues
If applicable, conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
Participate in new training and licensing programs to expand the team's capabilities
Contribute to an exciting and vibrant office environment and team dynamic
What We Look For

BA/BS from an accredited university preferred with 1+ years in a customer-facing role
Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of MOis preferred
The ability to obtain an MOMLO licensing within 60 days of hire is required for this role
A dependable and reliable team player who thrives in a fast-paced, high-volume environment.
Adaptable and open to change as processes evolve.
Clear, confident, and compassionate communication skills.
Ability to become a licensed e-notary, including passing the Figure and state required background checks.
Successfully complete the required compliance training.
A solutions-oriented mindset and commitment to providing an outstanding customer experience.
Ability to build trust and rapport with customers over the phone and in writing.
Process driven organizational skills
A quick and flexible learning style with the ability to navigate new technology platforms.
Adhere to all company security policies and data handling procedures.
Complete mandatory security awareness training within required timeframes.
Promptly report any suspected security incidents or suspicious activity to the Security team.
Salary

Compensation Range: $29.81/hour
Monthly 15% bonus target
Benefits

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
5 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information.By submitting your application, you are agreeing andacknowledgingthat you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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