Patient Engagement Specialist II

Job Description Summary We are excited to announce an opening for Patient Engagement Specialist II in our Bastrop, Texas clinic! The Patient Engagement Specialist II supports patient access by handling routine and moderately complex scheduling, call handling, information verification, message routing, and service coordination activities in a centralized or practice-based patient engagement setting. Applies established procedures to resolve common appointment, access, documentation, and patient communication needs across multiple workflows or channels. Supports timely patient service by interpreting scheduling rules, routing requirements, and service standards within approved operating procedures. Patient Engagement Specialist II works under moderate supervision on routine and moderately complex assignments. Decisions require selection from established procedures and impact own work products, team workflow, and patient service outcomes. Applies working knowledge of patient engagement processes, scheduling standards, electronic medical record documentation, call handling expectations, and escalation pathways to complete assignments with periodic guidance. How will you make an impact & Requirements Key Responsibilities: Manage incoming phone-based and electronic patient communications, including scheduling requests, appointment changes, general inquiries, and care access needs. Apply provider template rules, visit type requirements, payer or referral considerations, and site-specific standards to schedule accurately. Verify and update patient demographics, insurance information, contact preferences, and required appointment documentation. Route clinical messages, prescription requests, symptom concerns, and non-routine patient questions to the appropriate care team or licensed clinical staff. Resolve routine scheduling barriers, access issues, duplicate requests, and incomplete information by using established workflows and available system resources. Support defined patient engagement projects, including appointment backlog cleanup, outreach list completion, access improvement tasks, and data correction activities. Identify recurring call drivers, documentation gaps, or workflow barriers and escalated patterns to more experienced staff or leadership. Qualifications: High school diploma or GED required; 1-2 years of patient engagement, patient access, call center, healthcare scheduling, or healthcare administrative support experience. Working knowledge of appointment scheduling, insurance verification, patient communication, care team message routing, and electronic medical record documentation. Experience using scheduling systems, electronic medical records, call center platforms, and patient communication tools. Ability to interpret established procedures and resolve routine or moderately complex patient access issues. Strong communication, organization, accuracy, and service recovery skills. Ability to manage confidential information and follow HIPAA, privacy, and information security requirements. About Millennium Physician Group: Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is one of the largest independent physician groups in the state of Florida. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role. What We Offer: Health, Dental, and Vision Insurance 401(K) Retirement Plan with Matching Employer-Paid Life Insurance Short & Long-Term Disability Paid Time Off, Floating Holidays, and Paid Major Holidays Employee Assistance Program (EAP) Compensation Range: $20.00 to $30.00 The anticipated base salary range represents the Company’s good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs. #J-18808-Ljbffr Millennium Physician Group