Service Technician

Service Technician

Profire Energy is a leading provider of Burner Management Systems and associated equipment to the oil and gas industry. With locations in Spruce Grove, Alberta; Lindon, Utah; Oklahoma City, Oklahoma; Pennsylvania/New York and in Victoria and Houston, Texas. Profire has been recognized as one of the fastest-growing companies in the world. We are currently seeking a results-oriented and dedicated individual to join our team as a Service Technician.

As part of the CECO Environmental family of brands, Profire Energy plays a critical role in delivering advanced burner and combustion management solutions that protect both people and the environment. By joining our team, you'll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.

At CECO Environmental, we're a global leader in providing sustainable solutions for industrial air, water, and energy transition. Since 1966, we've been addressing the world's most pressing environmental challenges. Our mission is to protect people, the environment, and industrial equipment, making a tangible impact across industries like renewable energy, semiconductor manufacturing, power generation, and water treatment. As a purpose-driven company, we foster a culture of innovation, collaboration, and integrity, ensuring that every project we undertake creates lasting positive change. At CECO, you'll be part of a growing, dynamic team committed to a cleaner, safer, and more sustainable future.

Your Responsibilities Will Be:

• Collaborate with Sales on customer initiatives, training and other business development related activities.
• Assist and collaborate sales team with responses to technical requests and documentation support (time tickets, combustion reports).
• Provide weekly status updates on open sales orders and direct completion activities as required.
• Become subject matter expert on all Profire products. Train with manager, peers, technicians, engineering and self.
• Ensure accurate, safe, efficient and professional service on and with Profire products:
• Installations
• Burner Maintenance
• Combustion Analysis
• Warranty & Repair
• Interface with customers in a collaborative manner.
• Provide professional and accurate technical support to customers and users of Profire products.
• Be available to provide technical support, facilitation of customer service call outs including after hours and weekends.
• Ensure that all service tickets and work orders are complete and accurate.
• Ensure profitability of service team by properly billing out technicians for all installation, service call, burner maintenance etc.
• Work to ensure end of month closure for all service projects to ensure timely customer invoicing.
• Contribute to the sales process within territory by attending meetings when required and ensuring service team conveys professionalism, reliability and accuracy.
• Coordinate effort with Regional Sales Manager and Territory Sales reps.
• Work with our Business Development group in seeking out new opportunities outside of oil and gas.
• Participate in the sales process including quoting, initial implementation and service follow-up.
• Train installation partners on Profire Installations, operation and trouble shooting.
• Monitor technician inventory levels.
• Responsible for post-installation follow-up with customers.
• Conduct field completion and work evaluation of technician work to ensure brand standard is achieved.
• Report sales referrals to Regional Sales Manager.
• Ensure technician part lists are accurate and ready to perform work orders.
• Help in the growth of our service team throughout Canada and USA.

Required Qualifications:

• Demonstrated field installation expertise.
• Ability to comply with all customer requirements for onsite work, including background checks and drug tests.
• Mechanical and electrical inclination.
• Technical degree/Trade diploma or equivalent experience.
• Willingness to travel.
• Ability to collaborate and problem solve with other intercompany departments.

Licensing or Certifications:

• Valid Driver's License required.

Travel Requirements:

• Travel will be required, as necessary, to support the business; must have the ability to travel across borders.

ADA Requirements:

• Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
• Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
• Compliance with company attendance standards.
• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
• Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, workspace restrictions, intense noises, and travel.

We Offer:

• We provide a variety of medical insurance plans, with dental and vision coverage, Employee 401(k), tuition reimbursement, and much more.

At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

CECO's Commitment to Our People

At CECO, our people are at the center of everything we do. Whether you're a professional looking for a career change, an undergraduate student exploring opportunities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with CECO.

About CECO

CECO Environmental is a leading environmentally focused, diversified industrial company whose solutions protect people, the environment, and industrial equipment across the globe, serving a broad landscape of industrial air, industrial water and energy transition markets.

We serve these markets and our global customers through our key business segments: Engineered Systems and Industrial Process Solutions. Learn more about CECO by visiting About Us.

Equal Opportunity Employer

CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Accessibility Assistance or Accommodation

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