Front Office Supervisor

The Front Office Supervisor plays a vital leadership role in the day-to-day operation of the Front Office by ensuring exceptional guest service, supporting colleagues, maintaining operational excellence, and fostering a culture of hospitality. This position serves as a hands-on leader who leads by example, coaches team members, resolves guest concerns, and helps create memorable experiences that reflect The Carolina Inn.

We offer excellent benefits:

• 12 free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire

• Medical, Prescription, Dental and Vision Insurance after 30 days of employment

• 401K with company match

• Paid Vacation, sick days, new child leave and personal day

• Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance

• Tuition Reimbursement

•50% discount in Crossroads

• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)

• Employee Stock Purchase Plan

•Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

A ll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Job Responsibilities:

• Supervise and lead front desk associates, concierge staff, and retail staff

• Lead by example, ensuring a seamless and memorable experience for every guest and team member.

• Coordinate with housekeeping, reservations, and other hotel departments to optimize guest experience

• Support the development and execution of strategic initiatives aimed at increasing occupancy and revenue.

• Manage daily operations while fostering a positive, collaborative, and high-performance team culture.

• Handle billing, payments, and financial transactions accurately

• Maintain compliance with Hyatt policies, brand standards, and safety procedures

• Resolve guest concerns promptly and professionally

• Build and maintain strong relationships with internal and external stakeholders.

• Play an active role onboarding and the continuous development of front office colleagues through coaching and mentoring.

• Completes daily reports, operational checklists, and shift documentation to support departmental success.

Requirements:

• Minimum of 2 years of progressive supervisory experience in Front Office or Rooms Division operations, ideally within a luxury or Forbesrated hotel environment.

• Strong leadership, communication, and problem-solving skills

• Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)

• Passionate leader who thrives on mentoring and motivating others

• Ability to work flexible hours, including weekends and holidays

• Ability to effectively prioritize, multitask, and perform under pressure. Strong guest service orientation with the ability to remain calm, professional, and courteous in challenging situations.

• Approachable, confident, and composed leader who inspires teamwork and fosters a positive, servicedriven culture