Program Specialist

Program Specialist

The Program Specialist is primarily responsible for establishing adjudication of all VAF 28-1900 Disabled Veterans Application for Veteran Readiness and Employment VR&E claims, ensuring that all necessary information is accurate regarding claim dates, etc. in VA systems. Responsible for updating claims as needed with entitlement usage and extensions, Initial Rating Notification Dates, dependent changes, and other claimant contact information.

• Updates information which pertains to laws, regulations and manual changes.
• Responsible for purchasing supplies for VR&E participants; reviewing monthly credit card statements for division personnel, ensuring that all required paperwork is part of the justified credit card statement, and reconciling purchases within policy requirements.
• Responding to a variety of personal, telephone, and written inquires, including but not limited to status of counseling, case status, Chapter 31 awards, entitlement calculations, tuition, fees, books, supplies, subsistence and general procedures, and policies of the Division, as well as the Veterans Benefits Administration. Incumbent independently determines and collaborates regarding resolution of issues and proceeds to proper solution.
• Assists VR&E staff in maintaining supervisory schedules. This may include but not limited to scheduling appointments, collecting documents, ensuring documentation is in Veterans files, and analyzing workload reports as directed by VR&E management.
• Responsible for primary or alternative time keeping duties.

Work Schedule: Full time, varied work schedule to provide contact center coverage Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Standard Time (EST). Tour will be determined after final selections. Tour is subject to change based on program needs.

Position Description/PD#: Program Support Specialist GS9 PD 051330