Customer Service Representative
Luminous Personnel
Job Description
Job Description
A Customer Service Representative serves as the frontline contact between a company and its customers, ensuring a positive experience by addressing inquiries, resolving issues, and providing product or service information. This role demands excellent communication skills, patience, and a problem-solving mindset to effectively handle diverse customer needs and enhance satisfaction.
Responsibilities
- Respond promptly and clearly to customer inquiries via phone, email, or chat
- Resolve customer complaints and issues efficiently to ensure customer satisfaction
- Provide accurate information about products, services, and policies
- Maintain detailed records of customer interactions and transactions
- Collaborate with other departments to resolve complex customer problems
- Follow up on customer interactions to ensure resolution and satisfaction
- Identify opportunities to upsell or cross-sell products and services
- Stay updated on company offerings, promotions, and policies
Luminous Personnel is a Dallas-Fort Worth staffing firm based in Dallas, Texas near the Galleria Mall. With over 25 years of combined experience, our recruiters and staff are well-trained to assist in any short or long-term assignments.
Company Description
Luminous Personnel is a Dallas-Fort Worth staffing firm based in Dallas, Texas near the Galleria Mall. With over 25 years of combined experience, our recruiters and staff are well-trained to assist in any short or long-term assignments.
Vacancy posted 2 days ago
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