Business Process Management Analyst

Hybrid onsite at Columbia, MD

Contract to Hire

MUST have - Knowledge of Salesforce and Facets is required.
FACETS
Process Management
Process Optimization

PURPOSE:
This position will play a key role in delivering on all aspects of enterprise wide, cross functional process management initiatives including developing process architecture and hierarchy, process transformation, process automation and reengineering. The incumbent will function as a champion of process improvement methodologies and implementation throughout the organization. This individual will help drive the measurement of business effectiveness, research business processes and practices and analyze process data to develop and implement sustainable, repeatable and quantifiable operational and strategic process improvement. This individual will be part of Provider Business System team leadership that will drive process improvement initiatives and bring efficiency, effectiveness and a culture of continuous improvement to the department.


Must have previous Provider data experience working with leadership on provider data issues, accuracy, and provider data interactions with claims and claims platforms. Knowledge of Salesforce and Facets is required.


Previous demonstrable experience with reporting to leadership and working remotely with teams is preferred.

ESSENTIAL FUNCTIONS:

• 40% Develop industry standard best practices for process management, innovation and continuous improvement across the enterprise
• 25% Develop framework to align process architecture with strategic business capabilities and govern linkages. Ensures that policies and procedures align with corporate vision
• 20% Develop core program framework, governance structure, tools and templates for delivering cross functional process improvement initiatives
• 15% Manage resources (change agents and champions) within a matrix environment to lead process improvement initiatives across the enterprise. Engage in training activities with change agents and champions to develop this capability and skill set across the enterprise.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education Level: Bachelor's Degree


Education Details: Business Management or related field


Experience: 10 years relevant business process specialization (i.e. business process management, consulting or other applicable business process transformation experience).


In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.


Preferred Qualifications
Knowledge, Skills and Abilities (KSAs)

• Skill in analyzing and organizing technical data, Expert
• Proficient in Microsoft Office programs., Advanced
• Knowledge of web based applications and documentation tools., Expert
• Excellent communication skills both written and verbal., Expert

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.


Licenses/Certifications

• Certified in Business Analysis -PMI Upon Hire Pref
• CSSBB - Six Sigma Black Belt BPMI Certification Pref

EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."