Combo I&R Technician (Copper/Fiber)

Job Description

Job Description

Qualified techs can make on average between $104k - 208k/year
**We offer health, vision, and dental insurance, PTO, and 401k.

The Combo I&R Technician (Copper/Fiber) position in Mt. Airy, North Carolina is a full‑time field role focused on installing DSL internet services, delivering world‑class quality, and providing product education to both residential and commercial customers. As the prime contractor in this market, we rely on our Combo I&R Technician (Copper/Fiber) team to represent the standard of excellence our clients expect.

We offer competitive pay, health/vision/dental insurance, PTO, and a 401k. CS is growing rapidly and strongly believes in promoting from within, creating ongoing advancement opportunities. We provide greenhorn and remedial paid training for all skill levels — we keep our axes sharp.

Our culture centers on the belief that people are a company’s greatest asset. We ensure every technician in the field feels supported, because a supported technician is a productive and happy technician. We also offer incentivized competitions that reward safety and quality — you earn bonuses for doing what great techs already do.

We want individuals who take pride in delivering their best every day. Someone who anticipates customer needs, listens to understand, and aligns with our core values:

• Honesty and Integrity

• Attitude over Skills

• Courage

• The 3 E’s: Effort, Energy, Execution

• Keep a sharp axe

The Combo I&R Technician (Copper/Fiber) role includes:

• Installing, maintaining, and repairing Fiber and Copper systems for residential and commercial customers

• Ensuring proper performance of internet, phone, and (when applicable) TV services

• Completing pre‑install work orders, post‑install verification, and customer education

• Placing aerial or buried Fiber/Copper drop wire and installing interior/exterior wiring

• Following all safety rules and OSHA regulations

• Working at heights using various ladders and navigating tight spaces

• Assisting fellow technicians when needed

• Maintaining a professional appearance and communication style

• Adapting to new processes and information

• Using internal systems for work orders and timekeeping

• Meeting minimum performance metrics (Repeats, Productivity, NPS, Completions)

• MUST HAVE ONX‑580 or HST‑3000 and all required tools

• Experience with fiber optic internet, home phone service, and Copper plant/premise wiring

• Personal truck, van, or SUV with ladder rack

• Ability to lift up to 80 lbs unassisted

• Android smartphone and laptop (no Chromebook)

• Microsoft Excel proficiency

• Required PPE: lace‑up steel‑toe boots with defined ½” heel, hard hat, reflective vest, fall resistor, safety cones

• Strong communication skills and ability to multitask

Pay is production‑based. Rates will be provided upon resume submission.