Program Manager

USAging Overview USAging is the national association representing and supporting the network of Area Agencies on Aging and advocating for the Title VI Native American Aging Programs. Our members help older adults and people with disabilities throughout the United States live with optimal health, well-being, independence and dignity in their homes and communities. Our members are the local leaders that develop, coordinate and deliver a wide range of home and community-based services, including information and referral/assistance, case management, home-delivered and congregate meals, in-home services, caregiver supports, transportation, evidence-based health and wellness programs, long-term care ombudsman programs and more. USAging is dedicated to supporting the success of our members through advancing public policy, sparking innovation, strengthening the capacity of our members, raising their visibility and working to drive excellence in the fields of aging and home and community-based services. Job Title: Program Manager, Dementia Friendly America Reports to: Director, Dementia Friendly America Position Overview The Program Manager is responsible for supporting the Director in the day-to-day operations of USAging’s Dementia Friendly America (DFA) initiative. DFA is a national effort that supports the development of dementia-friendly community initiatives in counties, cities and towns across the country. Through standardized tools, resources and technical assistance, DFA helps communities better support people living with dementia and their caregivers. Dementia Friendly America also serves as the U.S. lead for administering Dementia Friends, a campaign to raise awareness and reduce stigma of dementia and hosts the Memory Cafe Alliance’s Memory Cafe Directory and resources. Duties and Responsibilities Dementia Friends Program Management: Become a Dementia Friends Champion and conduct Dementia Friends Training Sessions as requested (in-person and virtual) Track the number of Dementia Friends monthly Onboard new Dementia Friends sublicense holders Respond to Dementia Friends inquiries Coordinate Dementia Friends webpage updates with web developer Troubleshoot issues with Dementia Friends online in coordination with web developer. Oversee Dementia Friends Connected Communities platform page Coordinate bi-monthly Dementia Friends Huddles Dementia Friendly America (DFA) Communities: Track new communities and contacts Track and coordinate updates to online directory Oversee Dementia Friends Connected Communities platform page Memory Cafe Alliance (MCA) Serve as DFA liaison to Alliance Schedule and provide technology support for quarterly meetings Update the (MCA) Connected Communities platform page Troubleshoot issues with MCA curriculum and directory webpages in coordination with web developer. Communications Management: With support from USAging Communications Staff and DFA Director, take the lead on the development of : Bi-monthly newsletter Monthly email blasts Social media posts LinkedIn posts Marketing flyers Conference presentations/materials Bi-annual thank you letters to DFA network and donors DFA Network Convenings: Schedule, draft agendas and co-facilitate: Monthly Office Hours Bi-monthly Community Convener Meetings Bi-monthly Dementia Friends Huddles Quarterly Memory Cafe Alliance Meetings Webinars (as scheduled) Annual Dementia Friendsgiving Event Management: With support from the DFA Director and Communication Team, manage the planning, marketing and conduction of this annual event including assisting with designing, developing and implementing: Run-of-show Speaker selection/coordination Awards Marketing Sponsor recognition Registration process Higher Logic (Connected Communities) Collaboration Platform Management: Manage Dementia Friends, DFA Community Conveners and Memory Cafe Alliance platform pages: Member log-in Trainings (as needed) Resource Library Administrator messages and updates Responses to messages for DFA staff Troubleshooting issues Donations: Assist with questions regarding donations Troubleshoot issues with donation page in coordination with web developer Prepare bi-annual thank you and update to donors Track all donors (on and offline) General: Utilize project management tools, including Excel, to organize and manage program activities Attend meetings, webinars and conferences as needed Attend USAging staff meetings (twice monthly) Attend and support DFA and USAging events at the summer USAging Conference (beginning in 2027) Prepare board reports with DFA director Support grant writing as needed Other duties as assigned Compensation details: 85321-88768 Yearly Salary PI1eada9c3a780-25448-41051488aa415a4b-8b21-40fc-a65c-70d2b25ca29a