Retail Associate Manager ANNAPOLIS Bay Ridge Rd | MD

Job Location: ANNAPOLIS Bay Ridge Rd | MD [833D] - ANNAPOLIS, MD 21403 Salary Range: $17.00 - $19.00 Base + Commission/month We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Do you think you have what it takes to be an Archer? If so, keep reading! Role Overview Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast‑paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties. Responsibilities Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty. Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store. Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up‑and‑coming Internet of Things (IoT) devices. Guide your customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise. Assist the Retail Store Manager with daily operations and coaching. Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate our ever‑expanding coverage, plans, services and troubleshooting. Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service. Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment. Successfully identify and handoff small business leads. Develop strong peer relationships where we are all accountable for the company’s success. Be willing to have a good time while providing first‑class customer experience. Qualifications Leadership. Competitive drive and confidence to succeed in a fast‑paced sales environment. Willingness to lead your team, sharing best practices while serving customers and providing resolutions to issues. Effectiveness with operational, financial and performance management. Amazing communication skills with your team and customers. Prior wireless sales experience. Be at least 18 years of age. High school degree or GED. Ability to stand for long periods of time. Ability to lift objects weighing up to 25 lbs. Reliable transportation. Full‑time (40 hours) commitment. Benefits Employee Stock Ownership Program (ESOP) Competitive hourly pay Bonus earnings Automatic raises when reaching attainable milestones Exciting opportunities for career advancement A culture of care & excellence Health benefits for full‑time employees Diversity & Inclusion Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! #J-18808-Ljbffr Arch Telecom